EDUCATION: Southern Connecticut State University

B.S., Computer Science, December, 2011

Technical Career Institute, New York, NY

A.A.S., Industrial Engineering 2009

Harry S. Truman High School, Bronx, NY

High School Diploma, June 2007

TECHNICAL QUALIFICATIONS:

Operating Systems: Windows 2000/ME/XP, Vista, Windows Server

2003/2008, Linux, Novell, Cisco IOS

Software Tools: MS Office (Word, Excel, Power Point, Access), Norton

Utilities, Symantec Ghost, Resolve IT, Virtual Tech

Work EXPERIENCE:

Technical Support Analyst-

Citigroup

New York, NY

12/09- present

. Build and maintain computer systems, perform necessary

upgrades and maintenance.

. Troubleshoot network connectivity, network printing and user

access issues.

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. Install and configure computers (using imaging software).

. Performed desktop support to over 1,000 employees in person

and by telephone

. Inventory control, asset management and purchasing

Field Technician - Ujamaa Communications

New York, NY

6/09- 12/09

. Assessed customer needs in order to provide outstanding

service

. Assembled computer systems to help clients achieve

strategic business objectives.

. Provided network maintenance to various clients

. Order components and install and configure software and

peripherals.

. Performed telephone and on-site troubleshooting for

clients.

. Set up local area networks for small businesses.

. Supervised Interns

Associate-Radio Shack Corporation

Bronx, NY

6/09-1/10

. Provide outstanding service by ensuring a friendly

environment and demonstrating solid product knowledge.

. Maintain an awareness of all promotions and

advertisements.

. Assist in floor moves, merchandising, display

maintenance, and housekeeping.

. Administer cashiering activities in areas of

purchasing, returns, and exchanges.

. Communicate with vendors concerning pricing,

availability, damaged products, and special orders.

Technical Support Staff - Moodies Records

Bronx, NY 6/07-

4/09

. Provided technical support to customers for computers

and entertainment systems.

. Operated all electronics necessary to sell, record, and

promote the music of various artists.

. Promoted and coordinated special functions such as

artists' visits to the store.

. Designed and operated recording studio.

. Maintained workstations in all departments

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