Software Analyst
Resume:
Edvard Lebeau
*** ******* ****** **** * Dorchester MA, 02124
*************@*******.***
OBJECTIVE
To obtain a position as a where I can best utilize my technical and
business skills.
Technical Skills
Languages: Shell, Perl Scripts
Operating System: Windows 2000/2003 Server, XP, Vista, MS-DOS, UNIX and Red
Hat Linux.
Software: VMS, Legato, Networker, Altiris, Paragon, Alter Point, Load
Balancer (F5), TrueSight, Cacti, WinSCP, Snagit, ClearQuest, Word, Excel,
PowerPoint and Access, Outlook.
Web Servers: Apache, Nagios, WebSphere, JBoss.
Protocols: SMTP, HTTP and TCP/IP
Experience
Raytheon BBN Technologies, Cambridge MA
Tech Support Associate,Contractor
May 10 - August 10
. Assisted the Network team troubleshoot and test a radio communication
software called WNAN
. Performed various firmware upgrade for some radio devices, Tripods,
Nomads and others PDA's
. Participated in numerous field tests with other teams and configured
new devices as much as needed.
Constant Contact, Waltham, MA
Feb. 10 - April 10
NOC Analyst Contractor
. Assisted the Operations Team implemented a Coherence application
project in all 100 servers from WebSphere to JBoss
. Being the first responder to all Nagios alerts by troubleshooting them
and escalated them if necessaries
. Monitored various applications of their operations dashboard tools and
proactively reported any issues to other department.
. Served as the initial point of contact to all third parties vendors
related issues and follow up until a resolution occurred.
FM Global, Johnston, RI
April 09 - Nov 09
IT Support Specialist, Contractor
. Monitored and managed daily backup of all servers using a software
"Legato" running on Windows and UNIX platforms.
. Set up and scheduled all new jobs by using UC4 software and ensured
their successful completion.
. Performed the installation/removal of all hardware in the Data Center
and worked with various vendors and FM Global infrastructure team to
resolve hardware problems.
TJX Companies, Inc., Framingham, MA
Aug. 08 - Nov 08
Network Control Analyst Contractor
. Configured communication hardware by using network tools application
Alter Point & Paragon.
. Assigned specific VLAN ports to field technician during communication
hardware installation.
. Performed recovery of data for Sales Audit department by using
RemoteWare and FTP them to a multiple secure servers.
. Remotely switching various stores from satellite connection to a DSL
connection as much as needed.
Jackpot Rewards, Newton, MA
2007 - 2008
NOC Analyst
. Monitored company's website and maintained the health of various
system/network infrastructure.
. Performed initial troubleshooting and diagnosis of a wide range of
servers and application systems.
. Updated, tracked and closed trouble tickets; generated and sent
network alerts as needed to engineers.
. Created numerous daily reports for senior managements and provided
other technical assistance as needed
RNKTEL, Dedham, MA
2005 - 2007
Technical Support
Analyst
. Assisting clients set up and configure their VOIP phone, ATA based on
their IP/Network connection.
. Performing hardware/software diagnostic with clients and upgrade their
systems.
. Help customers clone their PDA to our network and create user account
for them.
. Work with our network engineers and administrators to troubleshoot and
implement any system configurations
. Used Altiris Helpdesk and Inventory Solution applications to install
and upgrade software; inventory what software was on each computer;
and manage the addition of new computers to the Active Directory.
Credit Control Services, Newton, MA
2004 - 2005
Data Support
Analyst
. Updated company's intranet and website daily by using FACS & VB
programs.
. Responsible to process Newbiz and payment files for the Claim Assist
department.
. Remotely log in to clients computer system to download files and
process them.
. Help programmers resolve issues involving file format, pre-processing
and error code.
Northern Light Technology, Cambridge MA
2000 - 2004
System Operator
. Maintained web servers by utilize UNIX, Apache / VMS and Window NT.
. Monitored digital Alpha 4100 and 8400 servers. Ran back-up tapes,
tracked and reported possible downtime.
. Provided technical support to clients and senior engineers whenever
encounters problems with applications in an effort to minimize
downtime.
. Trained new employees about the system and troubleshot web application
errors as they occurred.
EDUCATION
Boston University Computer Career Programs, Waltham MA
Certificate in UNIX System Administration
November 2002
Certificate in Desktop Support Specialist
September 2002
Salem State College, Salem, MA
1996 - 2001
Bachelor of Science, Business Administration
Concentration: Management Information System
Languages: fluent in French and Creole
Reference Available Upon Request
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