Customer Service Data Entry

Kaye Luttenberger

***** ********** **** *** ***

Austin, TX 78759

Cell 512-***-****

****.************@*******.***

Objective: To work in a team environment where hard work is

recognized

and encouraged. To consistently provide

exemplary service that

demonstrates dedication and the drive to

succeed.

Proficiencies: Business/Customer Service/Administrative

Support/Data Entry

. Microsoft Office Suite (Excel, Access, PowerPoint)

including Data Base programs

. Outlook, Lotus Notes, Remedy, SIR, Phoenix,

Premier, Rumba, Web Opus Software, MediSoft,

Spring Charts

. Possess strong communication and organizational

skills

. High Volume Call Center Inbound/Outbound

Experience

Experience

Forte/LK Jordan

Intake Specialist

June 2010 to August 2010

. Input Insurance information into Web Opus for Adjuster/Nurse Review

. Verify correct insurance/claimant Information prior to submitting to

adjuster

. Sent out compatibility checks to insurance for any changes or updates

on claimants.

. Worked with appeals department for denials; Had daily contact with

Nurses/Adjusters/Insurance carriers for specifics on all workers comp

cases

St David's Hospital-South Austin/Spherion

Revenue Integrity December

2009 to January 2010

. Data Entry for billing claims using Rumba Software Application

. Performed auditing for accounts receivable

. Administrative duties while providing assistance to the office team

ACS/TMHP

Claims Analyst

May 2009 to

November 2009

. Researched unpaid or denied claims for the reimbursement of money

owed to the state

. Checks claims for accuracy and completion of data

. Corresponds with agents, hospitals, doctors, claimants to verify

secured documentation

. Provide administrative support to ongoing business operations

Indymac Federal Bank

Loan Counselor

June 2008 to December 2008

. Provided counseling regarding programs to help prevent

foreclosure

. Accepted payments while providing alternative payment options

. Responded to requests regarding options available to assist

with loans

. Record and document inquiries via correspondence with

borrowers

Movero Technologies

Customer Service/Fulfillment Specialist February 2007

to February 2008

. Specialized in the processing & shipment of corporate PDA

devices

. Provided customer service as liaison between the carriers and

the client

. Completed transfer of liabilities from personal accounts to

corporate

Contract Worker

Customer Service/Data Entry/Administrative Support

. Kelly services: Receptionist; Data Entry; Customer Service

2004-2006

. Talent Tree: Data Entry; Accounting; Customer Service

2005

. Spherion: Customer Service; Sales;

2004-2010

. Adecco: Telecommunications;

2009

. LK Jordan: Intake Specialist - Workers Comp; Data Entry

2010

Education

Virginia College at Austin

January 2009-2010

MBC - Medical Billing/Coding

Lamar University

BCIS - Microcomputers/Communication September

1996 - 2001

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