Customer Service Manager

Patricia M. Marzo

562-***-****

******@***.***

Objective:

I am a highly motivated person seeking a position to utilize my customer service, general

accounting and administrative skills.

Work History:

Bray Transportation Co., Inc. October 1984 - May 2010

Office Manager Costa Mesa, CA

Managed billing department

Customer Service

Set up and obtained approval and documentation on additional charges

Analyzed daily reports

Provided rate quotes

Researched damage and shortage claims

Generated driver payroll and deductions

Created new pre-notes in system

Actively responded to incoming e-mails

Assisted dispatch

Scanned and uploaded paperwork

Collections

Skills:

Profit Tools

Peachtree

Word 2007

Excel 2007

Outlook Express

10 key

Education:

Downey High School

References available on request

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