Customer Service Sales

**** ** **** ***** 954-***-****

Coral Springs, FL *******@***.***

33067

Jessica A. Cavallaro

Objective To obtain a position using my organization, creativity and excellent

customer service skills

Qualified By Excellent time-management, communication and leadership skills

Motivated team player able to work well in stressful, fast-paced

environment

Proficient in all aspects of customer service and skillfully able to

deal with difficult people

Experienced in dealing with highly sensitive and confidential client

information

Great organizational skills, very punctual and reliable, high attention

to detail

Ability to learn and master new tasks quickly and efficiently

Capable of using creativity to be innovative and implement new and

better processes

Proficient with Microsoft Word, MS Publisher, Power Point, Excel, IBM

DB2

6/10-Present Dennis Uniform Boca Raton, FL - Store Manager

Experience Order merchandise for the store and maintain current inventory numbers

Oversee all day to day operations

Provide exceptional customer service and ensure the employees also

provide the same level of service

Respond to customer complaints and comments

Supervise part time and full time employees

Work with corporate manufacturing to coordinate delivery of goods

Accomplish many tasks within a scheduled deadline, including annual

inventory

4/08-Present DST Systems Kansas City, MO - Client Relations

Specialist

Provide support via phone calls and email inquiries for a website of a

major record keeping system for 401K plans, Mutual Funds, Variable

Annuities and REIT's

Work with representatives to troubleshoot any issues that they are

having on the website.

Provide daily client support including responding to client inquiries,

reports, and documenting issues

Develop and implement web site enhancements

Train new employees in the group with processes and procedures.

Appointed as head of group tasked with development of internal website

used as a knowledge exchange to locate documentation and information

used on a daily basis.

Keep up with the current processes and procedures as updated

Proactively participate in training related to my job and industry,

Recognized and rewarded consistently for phone monitoring within group

10/05-2/08 JPMorgan Chase - Consumer Loan Sales Support/Executive

Admin Assistant

Assist in all areas of loan submission and production, act as liaison

between operations and sales

Order documents including Title, Homeowners Insurance, Appraisal, and

more

Review all loan documents received and check for accuracies and submit

to underwriting

Provide status of loans to borrowers and ensure a smooth process

Train loan officers on the submission aspect of their jobs

Manage the office including order supplies, organize meetings and have

knowledge of operations

Keep up with the current processes and procedures and company

guidelines as updated

Put together presentations and manuals with training materials for new

hires

Maintain current numbers and submit daily, weekly and monthly reports

to management

Hold regular meetings with loan officers regarding files

Education

Broward Community College, Coconut Creek, FL

Tallahassee, Community College, Tallahassee, FL

References Professional and personal references available upon request

Contact this candidate