Customer Service Manager

SHARON L. JOHNSON

**** ******** ****** ** **** Bay, FL

***** ***********@*****.*** 321-***-****

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OBJECTIVE To obtain a position with an organization which will

utilize my extensive experience and success.

OVERVIEW - Conscientious professional with a

strong work ethic who pays attention to

details and follow-through.

- Over 10+ years experience in

transportation field entails customer service,

relations and satisfaction; acquiring new accounts; hiring, scheduling and

supervising personnel; maintaining accurate

records/documentation; ensuring compliance with

company and government regulations;

- Utilization of various software such

as QuickBooks, McCloud, Word, Works.

- Good rapport with people from diverse

backgrounds.

- Excellent skills in organizing,

planning and problem solving.

- Flexible/adaptable; quick learner who

is an effective team player or independent worker.

EXPERIENCE BATEMAN TRUCK LINES - Windsor, VT

2002 - 2010 Operations (on call 24/7/365)

- Hired, supervised, scheduled and

dispatched 15 drivers throughout 48 states.

- Maintained close contact with over

100 brokers and carriers.

- Handled payroll and billing through

utilization of QuickBooks.

- Maintained accurate records of

drivers in compliance with DOT regulations.

- Doubled revenue through personally

acquiring new accounts; increased from 7

drivers to 15 drivers.

1995 - 2002 REFRIGERATED FOOD EXPRESS - Springfield, VT

Dispatcher / Logistics

- Coordinated and oversaw scheduling

and daily dispatch operations.

- Maintained close contact with 50

shippers and over 100 carriers.

- Dispatched equipment to 48 states.

- Directed investigations for customers

and shippers relating to transportation

issues.

- Maintained high standards of

excellence.

1993 - 1995 DRIVER LEASING SERVICE - West Springfield, MA

Operations / Logistics

- Assisted in opening this new

brokerage office.

- Hired supervised and scheduled 80+

drivers and office personnel.

- Enforced compliance of operations

personnel with administrative policies,

procedures, safety rules and governmental regulations.

- Maintained accurate records of

drivers in compliance with DOT regulations.

- Prepared and processed weekly payroll

and expenses for drivers.

- Utilization of McCloud software.

Prior to 1993 DCI - Hatfield, MA

Warehouse Manager (8 years)

- Responsible for shipping (high-

volume) LTL freight to 48 states for this

wallpaper manufacturing facility.

- Scheduled and supervised 20

personnel.

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