Customer Service Administrative Assistant
Resume:
Debra Lawrence ****************@*****.***
Professional Experience
Bay View Law Firm May -2010 -
Present
Receptionist/Settlements Officer
Act as a liaison between creditors and the client. Resolve daily settlement
issues - failed settlements, SPO charges, claims, and overdrafts, involving
research, communication, and problem solving. Fax Power of Attorney
documents to creditors, inform clients of negotiations made, check quick
books to make sure client has money in trust in order to begin negotiations
Also answer all incoming calls 40 lines.
LMC Security Solutions Inc. May. 2010 - Present
Cashier/Changer
Responsible for maintaining the assigned cashier drawer with an acceptable
level of cash. To ensure the highest guest service level is being met.
Provide cashier services of the highest quality to the guests. Maintaining
accurate count of about 10-15 thousands per night in cash.
Smith Allen LLC Fullerton, Ca Oct. 2008-
April 2010
Call Center Rep.
Provide extraordinary customer service through First Call Resolution
and adherence to Quality standard regarding debt consolidation. great on
the phone., serious multi-tasking, working between multiple computer
screens and have good technical skills, ability to listen and truly hear
what's being said, Handle inbound customer calls driven by marketing
direct mail and text message promotions/campaigns. Contact customers via
an outbound dialer.
Vineyard Bank - Manhattan Beach Ca
April 2007- October 2008
Administrative Assistant/Receptionist
Responsible for the first impression communications and image
of the company
Coordinating with vendors scheduling conference rooms for meetings and
luncheons, answering multiple phone lines. Assist all team members
with the administrative functions and complete additional duties as
necessary and requested. I have excellent communication skills and the
ability to interface with all levels of people. Collecting and
distributing mail, signing for all incoming packages, order office
supplies, coordinate office gatherings parties etc. Distribute checks,
multiple mass mailings. Run credit reports and credit checks while
always following privacy laws. Also making sure that all printers are
running accurate,
Eagle Global logistics - Torrance, California
June 2002- April 2007
Front Office Receptionist
Provide extraordinary customer service through First Call Resolution and
adherence to Quality standards. Handle multiple calls at one time on
dell computer phone system. Answering calls from all over the United
States. Clarify information with customer before allowing the call to go
out. Keep high energy. File all airway bills in numeric order. Perform
tracking and tracing shipments for customer service dept. when super
busy. Assist customers with pick up and delivery needs. Open office in
the morning - duties includes making coffee, re-stocking counter
supplies a professional receptionist with commitment to high standards
and quality service
Julian Studley Inc. LA, CA
April, 1999-June2002
Front Office Receptionist
Answering multiple phone lines and typing memos, greeting clients as they
enter the front office. Order office supplies, mailing some data entry,
filing, using windows 2000 word, excel spread sheet.
Help with application process, set up conference room meetings and
lunches. Kept accurate logs of parking validations and logged packages
coming and leaving company. Worked with Fed-ex and Airborne and UPS.
American Express Travel - Los Angeles, California
November 1997 - April, 1999
Customer Service Representative
. I provided top-notch Customer service, for corporate travel to both
internal and external customers. Processed airline ticket orders,
answered questions, and responded to all concerns.
Education I
. Cerritos College Norwalk California
. A.A. in Business Administration
Skills
. Word, Excel, Power Point, Outlook, Answering multiple phone lines,
. Ms Divine's Catering - Cooking, party set up, serving
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