Manager Agent

**** ****** ***** *****:

court 1-864-***-****

St. Augustine, FL E-mail:

***** *************@Gmail

.com

Michael Whitsel

Objective Airline Industry Professional with 8 years experience as

Ramp & Ticket Counter Agent/Supervisor seeking a full or

part time position.

Experience 2008 - 2009 Pinnacle Airlines Inc. Greer, SC

Ramp Lead Agent

Responsible for daily routine airline operations,

operating ground service equipment and aircraft

marshalling.

Versatile employee, able to manage a wide range of

functions to ensure smooth operations. Activities

include, but not limited to: aircraft marshalling, tug

driver, belt loader driver/operator, baggage/cargo

loader/off loader/sorter, bag room agent, deicing,

Aircraft load (ops) agent, aircraft pushback agent,

cabin service agent, baggage claim agent, ticket counter

agent.

All responsibilities applied to both Northwest and

Continental airlines.

2003 - 2007 Delta Airlines Global Services Greer, SC

Ramp Agent and Supervisor

Responsible for the daily routine airline ground

operations.

Communicate with luggage handlers and field station

manager on a daily basis to help resolve problems

providing timely and accurate information concerning the

movement of luggage / cargo.

Supervise from 6 to 12+ employees and equipment to

efficiently complete the tasks as directed and within

established company standards.

Supervise scheduling of employees and manage workgroup

assignments.

Monitors and/or conducts required training of personnel.

Provides employee counseling and discipline as needed.

Acting assistant station manager during night time

hours.

Ensures the security of all company property.

Maintains working relationship with customers and

provides prompt response to service requests.

Assures that all GSE maintenance procedures are done on

each shift.

Required to complete the necessary airline and FAA

mandated training.

2001 - 2003 Eagle Aviation Inc. Greer, SC

Ramp Agent

Responsible for daily routine airline operations,

operating ground service equipment and air marshalling.

Activities include K-loader operator, tug driver, CSP

operator, Materials handler, Aircraft/truck loader/off

loader, aircraft marshaller.

Education 2007 - 2010 Greenville Technical College

Greenville, SC

Currently pursuing bachelor degree

2000 - Graduated Greenville Senior High School Academy

of Academic Excellence

Security SIDA security clearance and Cabin search training for

clearance all aforementioned airlines.

Additional

training / Certified Deicing instructor with Delta airlines and all

experience DCI operated aircraft.

Certified Deicing agent on all Delta, DCI, Northwest,

and United airlines operated aircraft.

Certified pushback instructor with Delta airlines and

all DCI operated aircraft.

Trained aircraft load operations agent with Northwest

and Continental airlines.

Responsible for cabin services of all RON aircraft with

Delta, Northwest, and Continental airlines on a nightly

basis.

. APU qualified and/or brake riding trained on: CRJ-100,

CRJ-200, CRJ-700, FRJ (Do-328 jet), 737-200, MD-88,

MD-90. Brake ride qualified on ERJs (Embraer Regional

Jets) and ATR-72.

Delta Airlines Leadership (Module 1 and 2) courses

completed.

Below wing member of the Delta airlines environmental

protection team.

Responsible for yearly testing and acceptance of glycol

for use in aircraft deicing.

4 years academic training in German speech and

comprehension.

Thank you for your time

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