Customer Service Security
Resume:
Ilialio C. Moeola
Long Beach Ca, 90802
CAREER SUMMARY
Enthusiastic, self motivated and experienced candidate seeking to contribute to
the growth and advancement of an organization in Customer Service by utilizing
my extensive experience, team attitude and communication skills for mutual
benefit.
PROFESSIONAL EXPERIENCE
CPS SECURITY SOLUTIONS Gardena, CA 09/08 – 08/09
Security Dispatcher
Handled inbound and outbound calls also kept call records.
Performed data entry and information processing.
Operating a variety of office machines and performing other clerical duties.
Maintained radio communications with security, clients and drivers.
Monitored nationwide businesses and employees.
E Cam Operator for live surveillance while multitasking.
Kimco, Cypress, CA 01/08 – 02/08
Clerical
Customer Service.
Making outbound call and taking inbound calls to company clientele.
Mailroom. Sent out letter correspondence regarding company advertising.
Other duties performed when necessary
Rainbow Bellflower, CA 01/07 – 11/07
Customer Service Rep
Managed item inventory
Handle shipment for restocking
Answer any questions the customer has regarding merchandise.
Supply outstanding customer service to each consumer.
SECURITAS Signal Hill, CA 01/06 – 05/07
Security Administrator
Provided excellent written and communication skills.
Monitored employees and visitors throughout the facility.
Identified any subjects associated with damage, vandalism, accidents and
placement of storeroom products.
Inspected and secure all emergency exits while documenting every hour after
inspection of facility.
SPRINT PCS Irvine, CA 01/03 – 09/05
National Accounts Specialists
Resolved technical problems, service installations, account charges and
providing product information to customers also adding accounts and business
and consumer activations.
Worked with Collections, Cancellations, Technical Support, Telesales, and
Equipment Sales.
Reduced repeat complaints by 95% and overcame expectations by actively
listening to customers.
Processed Check By Phone and Credit Card Payments.
Handled 75 100 incoming calls.
EDUCATION
2001 – 2004
David Starr Jordan High Long Beach, CA
Diploma, General Studies
03/08 05/08
Westwood College Anaheim, CA
Criminal Justice
08/10 Present
Long Beach City College(PCC) Long Beach, CA
Criminal Justice
Reference furnished upon request
Contact this candidate