Customer Service Manager
Resume:
PROFILE ( Very hard working and goal-oriented. Fast paced and
efficient with tasks.
( Advanced computer skills. Experience with Microsoft Word,
PowerPoint, Photoshop, Visual Basic, Visual C++, several
Internet browsers, and many other computer-related programs with a
typing speed of 100+ words per minute.
( Three years experience in customer service with management
experience. Also trained associates on several aspects of sales
and customer service.
WORK EXPERIENCE JACKSON NATIONAL LIFE INSURANCE COMPANY
Field Staff Associate (03/10 - Present) . Lansing, Michigan
. Working with several computer software programs
such as
Microsoft Excel, Microsoft Word, Internet Explorer
8, Microsoft Access and many more.
. Communicating with agents in order to gain missing
information or paperwork to appoint them with
Jackson.
. Completing tasks diligently and in a timely
fashion without
close management supervision. Staying focused
without being micromanaged.
. Numerical and alphanumerical data entry.
. Being very versatile with the tasks assigned. The
field staff
position is a flexible position where the tasks
assigned can
last anywhere from a couple days to 3 or more months.
AMERICAN EAGLE OUTFITTERS
Associate (03/08 - 08/10) . . . . . . . . . . . Lansing, Michigan
( Create an unforgettable customer experience by engaging
with customers and give them a friendly atmosphere.
( Drive sales by increasing customer loyalty with our rewards
card and in-store credit cards.
( Accomplishments include: Employee of the Month,
key holder, denim expert, won several credit card contests.
Assistant Manager (08/09 - 11/09) . . . . East Lansing, Michigan
( Handling all the responsibilities of an associate, while still
completing all the tasks and requirements of a manager.
( Open and close registers and make sure cash, checks, return
slips, rewards and credit card slips balance. Track associate
statistics and schedule hours appropriately. Also trained
associates on cash registers, customer loyalty, processing
shipment and many other aspects of sales and retail.
( Oversee and maintain control of all operations during active
manager-on-duty shift.
EDUCATION HOLT HIGH SCHOOL
General Education (2001 - 2005) . . . . . . Holt, Michigan
( Diploma
( B Honor Roll
( One year of Adobe Photoshop, two years of accounting, four
years of German, one semester of computer programming in
Visual Basic and one semester of C++. Also passed the
keyboard proficiency test.
REFERENCES PROFESSIONAL
. Abby Atkins
American Eagle Supervisor
Cell - 517-***-****
Work - 517-***-****
. Megan Kuehnlein
American Eagle Supervisor
Cell - 989-***-****
Work - 517-***-****
. Jennifer Morden
Current Supervisor - Jackson National Life
Work - 800-***-**** x27035
E-Mail - abitkr@r.postjobfree.com
. Jennifer Walworth
American Eagle Supervisor
Cell - 616-***-****
PERSONAL
. Jan Cunningham
Family Friend
**More references are available upon request.
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