Customer Service Security Officer

Kevin Poole, Jr.

****B Aspen Tree Ct

Laurel, MD 20724

Cell: 240-***-****

OBJECTIVE

Looking for a career within the loss prevention field; looking to learn and

grow within a company as I enhance my criminal justice skills

EDUCATION

TESST College of Technology

08/08- 02/10, Beltsville, MD

. Associate Degree in Criminal Justice, March 2010

Eleanor Roosevelt High School

08/04-05/08, Greenbelt, MD

. Diploma Obtained: May 2008

QUALIFICATIONS

. Understanding and detecting antisocial behavior

. Understanding the nature of crime, law, administration and punishment

. Understanding of different types of evidence such as hearsay, opinion,

and circumstantial

. Excellent with customer service

. Skilled at learning new concepts while under pressure

. Work well without supervision

RELATED EXPERIENCE

07/08- 12/08

Code 3 Security, Hyattsville, MD

Security Officer

. Conducted hourly rounds to ensure that museum visitors have a safe and

pleasant experience

. Checked exhibits and displays to ensure that they are in proper

working order, and report problems to the Lead Security Officer

. Checked stairwells, fire exits, mechanical room, fire extinguishers

and pull boxes

03/08- 07/08

Six Flags America

Security Officer

. Responsible for the protection of guests, employees and the assets of

the park

. Responded to emergencies and enforcing park policy

. Main Gate screening

. Bike Patrol

. Dispatched calls throughout the park

. Interviewed guests and write incident reports

. Performed inspections of all items brought into the park

. Responded to requests for assistance throughout the property and

enforced the rules and policies of Six Flags Discovery Kingdom

OTHER EXPERIENCE

07/09-Present

Pep Boys Automotive Service Center, Landover Hills, MD

Automotive Service Advisor

. Communicate with service customers to determine the nature of the

mechanical problems

. Handle minor customer complaints and misunderstandings

. Follow up progress of each repair order during the day, contact

customers by telephone regarding changes in the estimate or time

promised

. Assist the service manager with department needs as necessary

. Deliver vehicles to customers and answer any questions, review work

preformed and explain charges and coverage

. Above 80% CSI

04/09-06/09

National Tire and Battery, Beltsville, MD

Express Service Technician

. Repaired and replacement of general automotive parts

. Responsible for meeting the needs of our customers through productive

diagnosis

. Completed engine lube, oil change, and filter services

12/08- 04/09

Fedex Ground, Beltsville, MD

Package Handler

. Worked with all aspects of shipping and receiving

. Placed merchandise from the truck onto the line as required

. Removed merchandise from the line onto designated pallets, and pulling

the pallets onto the sales floor using a power jack to the appropriate

department for stocking

Contact this candidate