Customer Service Representative
Resume:
Logan D. Lester
Hixson, TN 37343
***********@***.***
CAREER OBJECTIVE
I am seeking an interesting and challenging position in a progressive
IT department that will allow me to grow and develop my skills and
capabilities.
EDUCATION
Chattanooga State Community College
. Associate of Applied Science Degrees
o Information Systems/ Network Management,
05/08/2010
o Electrical/Electronic
Engineering/Networking 05/08/2010
. Awards and Achievements
o Placed 1st and 2nd in the 2009 Association
of Information Technology Professionals
Conference.
o Maintained a 3.3 GPA
o On the Dean's List in 2009 and 2010.
WORK EXPERIENCE
Home PC Repair- May 2004 to present
I assisted clients in their computer needs by installing and maintaining,
hardware, software, and upgrades.
Skills included:
. Experience within Windows environment
. Client servers
. Trouble shooting for personal PC support
. Hardware repair and replacement
. Software repair, upgrades, and replacement
. Small home network setup, repairs, and
general maintenance.
. Entry level experience with Ubuntu/LINUX
systems
Executive Landscaping - March 2006 to present
Assistant Manager
. Planning and executing large and small
landscaping projects.
. Coaching, motivating, and training all
employees in various landscaping functions
. Developed the Executive Landscaping
website
o http://executive-landscaping.com/
o -General upkeep
o -Domain support
Blockbuster Media - May 2009 to present
Customer Service Representative
. Create a positive store atmosphere by smiling, greeting, and providing
a pleasant, friendly experience
. Engage customers in conversation about products that Blockbuster
offers both in and out of store
. Resolve customer issues
. Demonstrate empathy for customer situations when needed
. Utilize computerized point of sale system to complete both credit and
cash transactions and maintain member accounts
. Ensure store appearance in compliance with ongoing marketing programs,
product is displayed timely and appropriately, and the store is clean
and maintained per company standards.
References
Available upon request
Contact this candidate