Customer Service Representative
Resume:
REX CARSON HAMPTON
MESA ARIZONA ***01
****************@*****.***
Objective: I am looking for full/part time employment working weekdays.
SKILLS:
Prompt and Dependable
Superior customer services skills
Ability to multitask
Excellent verbal and written communication skills
Can work individually or within a team environment
Extremely efficient organizer
Quickly masters new skills, very fast learner
Proficient with Microsoft word, Excel and PowerPoint
Good Knowledge of Phoenix Metro Area streets
Experience as Driver, Mailroom Clerk, Shipping and Receiving, Customer
Service
EMPLOYMENT HISTORY :
Job Title:
Sales Associate/Clothing
Company Name: Deseret Industries
Employed: 09-2009 to
03/26/2010
I stocked and rotated clothing items at the Deseret
Thrift Store in Mesa AZ. I also assisted customers in finding and selecting
merchandise. This was a temporary job.
Job Title: Customer Service Representative, Inbound Call Center
Company Name: Avesis
Incorporated (Health Insurance/Vision) Phoenix AZ
Employed 11/07 to
04/08
I received incoming calls from customers regarding vision insurance
coverage. I answered member questions regarding coverage and available
vendors using multiple computer programs. I also received calls from
vendors regarding patient benefits and eligibility. I contacted both
vendors and clients to attempt to resolve disputes and misunderstandings.
Job Title : Customer Service Representative/Temp
Company Name: Accurate Placement, Phoenix AZ
Employed: 10/07
I worked one Temp assignment as a Customer Service Representative/Order
Processor for a mechanical blinds company
Job Title: Customer Service Representative/Service Dispatcher, Inbound Call
Center
Employed: 2/2006 to 8/2007
Company Name: EMCOR Facilities Knowledge Center, Phoenix AZ
I
received incoming calls from account customer regarding facilities
maintenance issues, I created electronic work orders and prioritized them
before sending out to technician and vendor. I followed-up with technicians
and customers to make sure the service work was completed. I also processed
Emailed work orders in the same manner. I also edited the Facility
Newsletter.
Job Title: Enrollment Counselor /Sales Temp
Employed: 06/13/05-01/30/06
Company Name: All about People Temporary Service for University of Phoenix,
Phoenix AZ
I received incoming phone calls from perspective students inquiring about
the associate degree programs. I explained how these programs and the
process of Online Education. I explained the payment methods including
financial aid and how it works. When a student started school I would
"walk" them to class and help them understand how to post in each room. I
made sure that any of my students that were having trouble in class and
thinking of dropping out would get the help they needed to succeed in
school.
I registered more than 35 students in the six months I was on the job. My
Student retention rate was 90%, the best on my team.
Job Title: Mailroom clerk/Temp
Years Employed: 02/01/05-06/12/05
Company Name: Adecco Temporary Services for Wells Fargo Home Loans, Phoenix
AZ
I received, sorted, delivered incoming mail (700 pieces per day) for two
buildings (over 500 employees). Prepared and entered UPS and FedEx outgoing
mail.
Job Title: Customer Service Representative, Inbound Call Center
Years Employed: 02/17/04-12/20/04
Company Name: PacifiCare Health Systems, Phoenix AZ
I received incoming calls from HMO and POS health plan members, assisted
with benefits information, helped to maintain customer accounts, claims,
appeals and complaints. I used multiple computer programs to change
personal information, request claims review, initiate appeals for denial of
services. I received incoming calls from health care providers and review
claims, verified member benefit information while complying with federal
privacy guidelines. Reviewed claims and initiate review of denials,
verified payments of claims and trace payments not received. I was the team
lead in call handle time, I was asked to assist other representatives and
to complete call back projects.
Job Title: Customer Service Clerk/Temp
Years Employed: 09/26/03-02/16/04
Organization Name: Adecco Temp Services for PacifiCare Health Systems,
Phoenix AZ
I worked in Membership Accounting conducting surveys among members to
determine their Medicare eligibilities and Insurance coverage overlaps.
Job Title: Customer Service Representative, Inbound Call Center
Years Employed: 10/21/01-09/18/03
Company Name: Spherion Staffing Services for MCI/WorldCom Phoenix AZ
I was a contractor assigned to MCI/WorldCom Government Markets call center.
I answered incoming calls from hunting and fishing license dealers in many
states. I helped troubleshoot computerized license sales equipment over the
phone to determine if failure was caused by hardware, software or operator
error. I had to build extensive knowledge of widely varying state hunting
regulations. I was often asked to coach other reps and also answered
support desk calls from other reps to aid them with customer calls.
Job Titles: Auto Parts Counterman, Shipping and Receiving Supervisor,
Packing and Warehouse Manager.
Years Employed: 03/15/99-09/20-01
Company Name: Cool Air and Electric, Phoenix AZ
I took phone and fax orders for remanufactured automotive air conditioning
compressors, starters and alternators. Determined unit needed based on
make, model and year of vehicle or by cross referencing numbers on current
units. Checked stock and wrote up sale, initiated rebuild if necessary and
coordinated with production. Packed and shipped products to customers in
and out of state. I coordinated with freight companies for pickup and
delivery. Maintained contacts with core buyers to find necessary units and
order stock of aftermarket accessories. Organized and maintained warehouse
stock. Provided build lists to production staff to maintain stock and
complete orders to ship. Created sample orders of stock for new customers
in coordination with sales staff.
Job Title: Auto Parts Counterman/Parts Delivery Driver
Years Employed: 09/1991-03/15/1999
Companies:
Make, Model and Year Auto Parts, Phoenix, AZ
(09/1991-03/1994)
Checker Auto Parts, Phoenix, AZ (03/1994-10/1997. 4
Different Store, Assistant Manager at 3 of them.)
Quality Discount/CARQUEST Auto Parts (10/1997/03/1999)
I started out as a Delivery Driver at MMY where I delivered Auto Parts
valleywide and increased my knowledge of Auto Parts to the point where I
was also manning the Parts Counter, looking up parts for phone and in-store
customers, both "Do-IT-Yourself" and Professional Mechanic. I used the aid
of Paper Catalogues and Electronic Parts Listings. I came to specialize in
hard-to-find parts but usually worked the Commercial Delivery Desk which
included multiple daily deliveries to customers and warehouse pickup runs.
EDUCATION:
Trade School
R.S.I Phoenix AZ
Course of Study:
Electrician...Graduated 1989 but no Electrician Certification available
from this School
Highest Degree earned: High school graduate
Years Attended: 09/1967-05/1979
Major: History, Journalism
Graduating Institution: Alamosa High School, Alamosa CO
Organizations:
National Honor Society
Thespians Society
J.V. Baseball Team
International Relations Club
Future Business Leaders of America. (District gold
medal for Accounting, District Bronze medal for Business Law)
Yearbook Editor, Photographer and Columnist for Yearbook and for school
paper.
Military Service:
United States Marine Corps
09/27/79-09/23/85
Highest Rank: Corporal/E-4
2nd Battalion, 1st Marine Regiment, 1st Marine Division, Fleet Marine Force
Pacific
81MM Mortar Platoon, Weapons Company:
Gunner and forward observer for mortar crews. Trained in land mines and
demolition, anti-guerrilla warfare, jungle, mountain, desert, urban and
amphibious operations, rifle and gunnery expert.
Headquarters and Service Company:
Secure Communications Clerk- Received, stored and distributed
Classified Communications. Also responsible for destruction of classified
material in accordance with security procedures.
Battalion Legal Chief- Prepared court martial and non-
judicial punishment proceedings. Records and assisted officers assigned in
investigations and other Military Legal proceedings
Awards:
Good Conduct Medal
Overseas Deployment Ribbon with Star (2 deployments to Far East including
postings in Okinawa, Mainland Japan, Hong Kong and The Philippines).
Contact this candidate