Human Resource Training

Annetta Haverstraw

abithd@r.postjobfree.com **** Chockasacka Nene, Tallahassee, FL 32301 (904) 866-

2960

EXPERIENCE

Implementation Business Analyst, (08/18/09 - present) Fringe Benefits

Management Company, Tallahassee, FL

. Responsible for analyzing administrative systems

. Establishing data exchange procedures with clients

. Documenting and distributing established procedures company-wide to

assist functional team processes in fulfilling contractual obligations

.Operations Team Lead, (03/01/07-07/24/09), ING/Citistreet Corporation,

Jacksonville, FL

. Participate and facilitate Client meetings, internal meetings.

. Participate and provide feedback for hiring decisions

. Define resources and time required to complete tasks for associates

. Train associates in areas of subject matter expertise

. Ensure team is meeting financial requirements for Team deliverables

. Training material developer and facilitator for offshore Team in India

. Managed a Team of 12 members.

. Reconciled YTD Participant deductions

. Managed Client Accounts for accuracy, process updates and

reimbursements

Benefits Specialist, (2/22/2005-02/28/07), ING/Citistreet Corporation,

Jacksonville, FL

. Administered reimbursement for healthcare, dependent care and

Retirees' flexible spending accounts daily.

. Performed audits on claims processed on a weekly basis. Client request

audits on a quarterly basis or as needed.

. Printed and validated checks, denial letters, and individual account

summaries (upon request).

. Interact with retirees and active participants to research and resolve

issues.

. Assisted with the implementation, training and auditing for the Global

offshore claims team.

Human Resource Administrator, (7/21/2000-05/30/2003), King Provision Corp.

Jacksonville, FL

. Reconciled monthly, quarterly and annual invoices for correct payments

and required deposits.

. Administered and managed new medical, dental, 401K, stock options and

other available employee benefits

. Managed approximately 500 internal clients and payroll.

. Managed and processed the annual enrollment and new hire benefit

process.

. Assisted in processing a bi-weekly payroll and resolved payroll

issues.

. Facilitated training education sessions at various branch locations

for internal clients.

Human Resource Assistant, (1/1999-7/1999), Diagnostic Imaging Inc.

Jacksonville, FL

. Processed new hire/benefits information for over 2000 employees.

. Managed calls for internal and external clients regarding

payroll/personnel issues.

. Updated the branch offices with new material regarding employee

benefits, 401K, stock options and wages.

EDUCATION

1982-1984 Tampa Bay Tech Vocation School Tampa, FL

Vocational Prep. Courses: Computers, Business Management, Typing and

Accounting

1984-1986 Jean Ribault Senior High School Jacksonville, FL

Vocational Courses: Business Management Education, English Literature,

Bookkeeping, Accounting I and II, Computers and Typing.

. Graduated with Honors top 10% in class.

. GPA weighted 3.50

. Future Business Leaders of America Member

. National Honor Society

SKILLS/ACCOMPLISHMENTS

Ten key by touch 10,000 keystrokes, 55 WPM, Traditional and Managed Care

insurance products, strong medical terminology, Medicare and COB

experience, Former Notary Public, Notary Signing Agent, Mortgage Loan

Processor, MS Word, Excel, Outlook, Access, Adobe PageMaker, PowerPoint,

Oracle, AS400 and ADP Payroll software. Next Gen., Power Plus, Power Image,

Choice One Link and Evolution Benefits software, Learn Linc Global Training

Program, PeopleSoft, Cobra Module 1 and 2 Training. HIPAA and PHI

Training, Management 101 and Management Responsibilities Training. Time

Management and Fundamentals of Leadership Training.

EMPLOYMENT HISTORY

. Operations Team Lead, Citistreet Corporation, Jacksonville, FL

(03/01/07-present)

. Benefit Specialist, Citistreet Corporation, Jacksonville, FL

(2/22/2005-02/28/07)

. Quality Review Technician, Prudential Insurance Co. Jacksonville, FL

(6/30/1985-06/18/1998)

. Notary Signing Agent, Notary Public, National Notary Association

Chatsworth, CA (7/01/2004-6/31/2008)

. Human Resource Administrator, King Provision Corp. Jacksonville, FL

(7/21/2000-05/30/2003)

. Marketing Assistant, St. Luke's Hospital Jacksonville, FL (8/1999-

6/2000)

. Human Resource Assistant, Diagnostic Imaging Inc. Jacksonville, FL

(1/1999-7/1999)

References provided upon request.

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