Customer Service Representative
Resume:
Patrick Nicholson
Mesquite, TX **150
**************@*****.***
Summary
Reliable Administrative professional with extensive experience providing
support in large corporate operations as well as in smaller business
settings. Skilled in coordinating projects, meetings and travel
arrangements. Able to balance the needs of management, provide excellent
customer service, maintain confidentiality and schedules with ease. A
flexible decision-maker with excellent analytical abilities who utilizes
strong organizational, planning and communication skills towards improving
operational efficiency. Proficient in computer hardware and software
applications.
Selected Accomplishments
Management
As assistant manager for a retail electronics company transferred from one
site to another as needed to manage teams of four to five employees at each
store location, assuring that sales staff met or exceeded projected goals.
Responsible for supervision of staff, planned shift schedules, ordered and
maintained inventory, processed revenue and bank deposits and reported
directly to the store managers. Assisted in direction of day - to - day
operations including sales, customer service, set- up and delivery of
entertainment equipment.
During the transition period following the merger of two major banks,
chosen to be a member of leadership team commissioned to orient and train
recently integrated personnel at multiple branch locations on new teller
processing systems.
Computer Experience
Over 20 years experience building and maintaining PC desktop computers. 10
years experience as a consultant and technician. Experienced in
installation, use and troubleshooting Windows 95, XP, Vista, multiple anti-
virus and malware protection programs. Proficient in setting up home and
office, wired or wireless networks in both the XP and Vista environments.
Administration
A strong team player with proven proficiency to face the challenges of
either a large corporation or a small company and the capability to assist
a company in achieving set goals. A highly motivated, independent, reliable
and conscientious professional with exceptional communication skills and a
unique background in multicultural interaction capable of multi-tasking and
working cross-functionally.
Ability to initiate proactive processes to avoid impending problems,
resolve issues and facilitate progress, providing prompt, efficient and
quality service to all clients and partnering offices. Also responsible for
accounts payable and accounts receivable entries using Intuit QuickBooks
and for the installation and daily maintenance of the computer system, fax
machine and copier.
Patrick Nicholson page 2
Details
. Proven capability as a telephone customer service representative guiding
clients with varied computer experience levels through on-line automated
bill payment services or assisting clients by making the appropriate
telephone contacts to resolve account queries with client companies of
Fiserv / Billmatrix.
. Extensive experience working successfully with clients from around the
world and also with representatives of the U.S. State Department and
foreign consulates. Responsible for informing travelers of governmental
regulations and timelines for requested documents and for planning the most
efficient strategy for obtaining all visas when more than one was needed in
a short time period.
Professional Experience
FISERV ELECTRONIC PAYMENT SERVICES, Dallas /
Irving, Texas
Customer Service Representative 2009 - 2010
UNIVERSAL PASSPORTS AND VISAS, INC, Dallas, Texas
Passport and Visa Expediter 1996 - 2008
WIDE WORLD VISAS, Dallas, Texas
Passport and Visa Expediter 1992 - 1996
Professional Development
Notary Public for the State of Texas 1998 - Present
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