Customer Service Account Executive

Linda J. McNeal

***/***-**** (H) ***/***-**** (M)

**** *. ******** ***. *

Memphis, TN 38114

E-Mail: ********@******.***

Obtain a position in customer service or administration that will allow me

to use my 15 years of extensive experience to provide a customer focused

environment.

PROFESSIONAL EXPERIENCE

Hewlett Packard, Memphis, TN

2005 to Present

Team Leader/Business Systems Analyst (International Paper and PaperPro)

. Responsible for training and coaching new team members on the PaperPro

system

. Created the Problem Resolution Team (PRC) for identifying and

resolving customer and team issues

. Provided system support to business users from corporate to various

manufacturing facilities

. Compiled data and created reports for upper management and business

sectors.

. Developed proposals and testing applications for system enhancements

International Paper, Memphis, TN

1992 to 2005

Team Leader/Business Systems Analyst PaperPro

1999 to 2005

. Provided system support to various business users while maintaining

the highest level of customer service

using the PaperPro order entry system

. Trained and coached new team members.

Project PaperPro, Memphis, TN (Corporate office)

1996 to 1999

. Assisted Teams and business units in working to understand PaperPro

requirements

. Designed effective training to enable team members to use the system

Account Executive III

1992 to 1996

. Resolved issues surrounding invoicing and customer satisfaction

. Forecasted accurate levels of customer inventory to avoid service

interruptions

. Achieved the "highest" level of customer satisfaction in the Company

Gallup score

EDUCATION

University of Memphis

Graphic Design 3

years

SPECIFIC SKILLS

Microsoft Office User Certified in Word and Excel

10 Key Punch

References upon Request

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