Customer Service High School

Natapol Phensiriphand

**** ** ***** ****** *** **, North Miami, FL 33161

Cell: 305-***-**** E-mail: *******@*****.***

Summary of Qualifications

. Over 10 years experience working with the public assisting a highly

diverse population.

. Intuitive ability to communicate pleasantly with patrons, staff, and

vendors.

. Excellent phone skills to provide accurate information and referral to

respective departments.

. Remarkable ability to work effectively both independently and as part

of a team.

. Great skill in both oral and written communication.

. Completed a variety of customer service training courses as well as a

supervisor training program.

. Highly knowledgeable in accessing, inputting, and retrieving data from

various databases and other online resources.

. Exceptional knowledge and skills in regards to personal computers and

Internet resources and applications.

. Impeccable organization skills.

. Flexibility to perform other tasks and duties beyond initial job

requirements.

Skills

. Extensive usage and knowledge of Microsoft Office, including Office,

Excel, and PowerPoint.

. Knowledge and use of all types of personal computers and various

operating systems, including PCs, Macs, and Linux.

. Type 45 WPM.

. Web savvy, with thorough knowledge of Web 2.0 and social networking

sites, including Facebook, Twitter, MySpace, and hi5.

. Ability to patiently train others in software applications and other

computer related skills.

Professional Experience

Miami Dade Public Library System, Miami, FL

Library Assistant III

August 2001 - September 2008

. Supervising, evaluating and training library assistants, pages, and

volunteers.

. Ordering, organizing, and cataloging library materials.

. Conducting public tutorials on Internet and general computer usage.

. Processing interlibrary loan requests.

. Processing newspapers and magazines.

. Assisting with children and special programs

. Reconciling cash receivables and preparing deposits.

. Inventorying of library collection.

. Troubleshooting, maintenance, and reporting of computer, copy

machines, and microfilm reader problems.

. Worked temporarily on bookmobile providing basic library services

after hurricane.

. General clerical duties: writing memorandums, filing, processing

incoming and outgoing mail, and ordering supplies.

Library Assistant I

September 1999 - August 2001

. Checking in and discharging materials.

. Assisting patrons locating library materials.

. Issuing library cards and explaining library policy.

. Processing donated and new materials to be added to library

collection.

. Weeding out-dated and damaged materials from library collection.

. Conducting public tutorials on card catalog use.

. Training new library on shelving and circulation duties.

. Assisting with counting and verifying weekly money collection.

Library Page

November 1996 - September 1999

. Discharging, arranging, and shelving library materials.

. Assisting patrons with locating library materials and general

information.

. Packing library materials for delivery to other libraries.

. Processing materials from other libraries for circulation.

. Setting up program areas and operating audio-visual equipment.

Education

Miami Beach Senior High School, Miami Beach, FL

High School Diploma, 1996

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