Customer Service Data Entry
Resume:
Alice Sanford
Chicago, IL *****
*********@********.***
QUALIFICATIONS
Extensive experience in processing, scanning, researching, data entry and client services
for a leading Financial Services Corporation. Competent in managing and working with
security information. Strong communication skills and analytical abilities to identify and
resolve client’s issues. Provide efficient problem solving support over the phone for
internal and external clients.
Consistently demonstrating thoroughness, efficiency, accuracy and attention to detail.
Ability to learn new systems and procedures with a genuine desire to learn new skills.
Computer proficient with a strong working knowledge of Windows, Word, Lotus Notes,
IOL, Metavante Insight, FileOnQ, Workflow, Fiserv Image, Ikey, Online Lockbox, XACT,
Remote Payment Initiation and Snag It application.
PROFESSIONAL EXPERIENCE
The Northern Trust Company, Chicago, IL 2006-2010
Loan Processor Operator
• Perform extensive comprehensive payment processing actives including letters,
payoffs, wires and IOLs within 24 to 48 hours.
• Check and sort mail throughout the day.
• Clear unapplied funds report daily.
• Pulled paid files and processed canceled documents and releases to comply with state
regulation within 30 days from the payoff date.
• Researched old paid loans and purged loans for releases within 48 hours.
• Paid files are updated on FileOnQ with the paid date and storage box number.
• Mailed or Federal Express releases to counties or title companies and documents to
clients or title companies within 48 hours.
Right Temporary Service, Chicago, IL 2005-2006
Scanner 2005-2006
Scanned and indexed insurance notices, researched cancelled insurance notices,
processed cancel letters and counted incoming insurance notices at Northern Trust, Retail
Loans Service Department.
Date Entry Operator 2005
Lockbox payments were processed within 24 hours at Northern Trust, Lockbox
Department.
Bank One (formally First Chicago NBD), Chicago, IL 1991-
2002
Sr Customer Services Representative/Loan Payment Processor 1999-2002
Sr Customer Services Representative/Loan Payment Processor continued:
• Incoming payments were processed for loans, payoffs and charge-offs.
• Payments were sorted and distributed to four (4) co-workers.
• Payments were researched for errors and discrepancy.
• Transferred money to pay on or pay off customer’s loans from wire transfers,
customers checking and/or savings accounts.
• Customers checking or savings accounts were undated with the customer’s payoff
proceeds.
• Customer Services skills were used to waive customer’s late fees and/or annual fees
and to waive small balance to payoff customer’s loans and to contact customer on the
shortage of the payoff amount.
Stock Security Loan Processor 1996 -1999
• Setup loans for borrowers who used their company stock as collateral.
• Borrowers’ applications were open and processed.
• Loan accounts were setup and proceeds were mailed or Federal Express to customer
within 24 hours.
The system was updated with the customer’s accounts on the date the proceeds were
mailed.
Title Processor 1994-1996
• Car title applications were processed and sent to the Secretary of State of Chicago.
• Car titles were researched for ownership and corrected lien holder.
• Updated and changed information on customer’s titles.
• Processed lien released letters for lost titles.
• Customer Service consisted of contacting the customer for a title pickup or the
customer’s signature(s).
Greeted walk-in customer who wanted to pay on or pay off their car title.
Data Processor 1991-1994
Employee and customer payments were processed within 24 hours.
Olsten Temporary Services, Chicago, IL 1990-
1991
Data Processor
Worked as a Temp at different locations throughout the Chicago area as a Data
Processor.
First Chicago NBD (formally First Nat’l Bank of Chicago), Chicago, IL 1989-1990
Data Entry Operator
Wires of domestic and international money were transferred into customer’s accounts.
The First National Bank of Chicago, Chicago, IL 1985-1989
Data Processor
Processed data throughout the bank in various departments as a Temp for The First
National Bank of Chicago Temporary Services.
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