Customer Service Administrative Assistant

Perquetia R. Mapp

**** * ******* - *** # *

Chicago, IL 60620

773-***-**** - *************@*****.***

PERSONAL PROFILE

. Excellent communication and interpersonal skills

. Accuracy and attention to detail, the ability to work under pressure and

meet deadlines

. Ability to be courteous but firm when dealing with difficult, impatient

or distressed customers

. Excellent keyboard skills and experience with a range of computer

software

PROFESSIONAL SKILLS

IBM & Macintosh PC's PERC Card

Microsoft Word & Outlook

Excel & Access Corel WordPerfect PBX &

Standard Office Machines

Mail Room Two-Way Radio Internet - Type 50 wpm

PROFESSIONAL EXPERIENCE

Administrative Assistant / Secretary / Receptionist

. Developed business correspondence, directed and screened telephone

calls, mailings, creating and updating client's records, using Microsoft

Word, Excel and Access.

. Provided support to Health Educators; Responded to consumer questions

and concerns, shipped samples, ordered educational materials and

maintained databases.

. Created inventory, marketing and depletion worksheets, maintained

companies mailing lists for its newsletters.

. Studied management methods in order to improve workflow, reporting

procedures and implement cost reductions.

. Reports included time-and-attendance records, terminations, new

hires, transfers, budget expenditures and statistical records of

performance data.

Customer Service / Telephone Interviewer / Cashier

. Greeted customers on sales floor and ascertained make, type and

quality of merchandise desired.

. Set-up advertising displays and arranged merchandise on counters and

tables to promote sales.

. Completed cash and credit payments for all sales, trained new team

members, balanced registers at closing.

. Conducted telephone interviews regarding consumer products.

EMPLOYMENT

J L Mosley Real Estate Chicago, IL General Office

06/2008 - Present

Carson Pirie Scott Chicago, IL Cashier /

Customer Service 11/2007 - 05/2008

CVS Pharmacy Chicago, IL Cashier / Customer Service

01/2006 - 02/2007

Data Prompt International Chicago, IL Telephone Interviewer

01/2004 - 09/2005

21st Ward Alderman Chicago, IL Staff Assistant

01/2002 - 04/2003

The Female Health Co. Chicago, IL Administrative Assistant

09/1999 - 03/2001

Chicago Brewing Company Chicago, IL

Secretary/Receptionist 03/1995 - 06/1999

EDUCATION

McDowell Business Training Center Chicago, IL Word

Processing Certificate

REFERENCES

Available upon request

Contact this candidate