Service Manager

EXPERIENCE

Lending Tree, Charlotte, NC

Facilities Specialist November 2006 - August 2008

Ordering all supplies for office and pantry, handling all internal moves;

moving and setting up of PC and Phone Systems

Ensuring all copiers are turned on and in working condition and contain

supplies necessary for daily usage, updating all visitor information in

computer, checking conference room reservation schedule, ensuring all

equipment/materials are set up reserved conference rooms; i.e. LCD,

Polycom, video conferencing equipment; give instructions on use of the

above equipment, checking food orders are received and correct and signing

off for them, trouble shooting for missing orders or over billing, leave

survey forms and business cards, meeting and greeting hosts at conference

rooms, working with clients to organize and set up new floors, phone

systems and LAN lines for laptops.

Complete large numbers of copy/reproduction requests; bind, cut and

assemble copy jobs as necessary for board meetings/presentations and on a

weekly basis (equivalent to approximately 250,000 clicks per week)

Printing out arrival and departure lists for the day, make all name plates.

Visiting the Hoteling offices and cubes (putting up nameplates, check

phones are set up with correct extension, ensuring the LAN connections and

cables are in working order; basic trouble shooting of personal computers

and laptops before calling in a help desk ticket); checking all copiers for

paper and toner, checking all supplies in service center, maintaining all

printers/copiers on floors (basic trouble shooting before calling for

service).

Back up for mailroom clerk and front desk receptionist (including managing

multi-line phone and visitor check in procedures) - covering them for

lunches and breaks; processing high volumes of incoming and outgoing mail

according to company guidelines

Patching and painting is all three buildings; overseeing all A/C and

Heating equipment to ensure they are functioning correctly; overseeing all

maintenance problems, changing light bulbs & fixing furniture in cubes;

moving white boards and plaques

Creating and deactivating of all ID badges for new and terminated employees

using internal badge system

KPMG, New York, NY

Floor Specialist June 2002 - August 2006

Duties included ensuring all copiers are turned on and in working condition

in the morning, updating all visitor information in computer, checking

conference room reservation schedule, ensuring all equipment/materials are

set up in reserved conference rooms; i.e. LCD, Polycom, video conferencing

equipment; give instructions on use of equipment, checking food orders are

received and correct and signing off for them, trouble shooting for missing

orders or over billing, leave survey forms and business card, meeting and

greeting hosts at conference rooms, working with clients to organize and

set up new floors, phone systems and LAN lines for laptops.

Printing out arrival and departure lists for the day, make all name plates.

Visiting the Hoteling offices and cubes (putting up nameplates, check

phones are set up with correct extension, ensuring the LAN connections and

cables are in working order; basic trouble shooting of personal computers

and laptops before calling in a help desk ticket); checking all copiers for

paper and toner, checking all supplies in service center, maintaining all

printer on floor (basic trouble shooting before calling for service).

Completing bed checks (twice per day), completing utilization report for

the day, call clients for the following day to confirm reservation and to

ensure that the desk and/or conference room they are scheduled to use is

properly equipped to accommodate them, following up with conference room

reservations (make necessary changes for the following day).

Follow up with late shift workers to secure equipment that needs to be put

away after hours.

Weitz & Luxenberg, New York, NY

Mailroom/Office Services Supervisor June 2000 - May 2002

. Daily supervision of a staff of 18, delegation of tasks and

ensuring they are completed in a timely fashion, purchasing and

keeping of inventory of all company supplies (including copy

machines and other equipment), upkeep of all kitchen areas

(including ordering supplies), purchasing of furniture/setting up

of new office space, intermediary between management and

contractors and vendors, researching special vendors as needed and

put new contracts into effect, overseeing general maintenance of 3

floors.

. Oversee processing of high volumes of incoming and outgoing mail

and distribution of materials throughout the entire building

. Oversee large reproduction/binding jobs; ensuring the deadlines are

met.

Gotham Courier, New York, NY

Operational Manager August 1998 - May 2000

Handling all customer complaints and queries, overseeing internal staff of

5, assisted with answering calls and entering delivery information into

computer system, serviced price adjustments for invoices, prepared and

mailed invoices daily, general data entry.

Kidder, Peabody & Co., New York, NY

Assistant Mailroom Supervisor August 1994 - July 1998

General mailroom duties, sorting and distributing high volumes or

inbound/outbound mail, ordering supplies for entire organization, handling

special employee requests, operating postage machine, updating Fedex

(Powership), preparing materials for messenger and mail service pick-ups,

handling special mass mailing projects - including creation of highly

sensitive/confidential reprographic reports to clients.

Education

Camden County Vocational and Technical Institute - Air

Conditioning/refrigeration/Heating Technician

Skills

Proficient on Microsoft Word, Excel, Outlook and PowerPoint, Docuprint,

Cannon Color Laser 1000, Image Runner 120, Cannon 600, Docutech, GBC

Machines, Sealing Machines, Cutting Machines.

Quick assimilation of internal computer systems and Internet research.

Excellent supervisory and communication skills; team player

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