Sales Quality Control

Charles A. Fortino

*******.********@*******.***

**** **** ***. **. . *****, FL 33770-4361

Phone: 727-***-**** . 727-***-****

Summary Extensive background in a production environment with strong

organizational, communication and analytical skills, driven

by schedule deadlines. Excellent oral and written

communication skills, computer literate. Various office,

graphics, and mail room knowledge. The ability to work with

people in and out of my team and be flexible.

Professional Idearc Media Corp./Supermedia LLC, St. Petersburg, FL

May 2009 - June 2010

Experience Publishing Assistant II

. Extensive use of the website salesforce.com.

. Analyzed and determined whether customer contracts,

copysheets and all paperwork related to yellow page

advertising stayed in-house to be worked or be assigned to

the off-shore team.

Verizon/Idearc Media Corp., St. Petersburg, FL

November 1998 - May 2009

Publishing Assistant II

. Initiated and resolved queries to sales reps for missing or

incorrect information related to yellow page advertising.

. Versioned (mipped) showproof returns in the Idearc

database.

. Received copysheets into the ad production system.

. Scanned copysheets using a multi-functional device so they

appeared in Quillix.

. Copysheet information (indexing) was keyed into Quillix so

copysheets transferred over into Stellent.

. Performed administrative duties for the Covers Team.

. Proofread directory covers and related material for

grammatical and artwork quality.

. Proficient in directory production orders and verifying ad

placement.

. Knowledgeable of directory standards and ethics

specifications.

. Mailed phone book cover components to Verizon and Outsource

printers.

. Maintained schedule compliance and strict quality control.

. Responsible for the operation of desktop publishing

equipment and the necessary program applications to prepare

computerized art for the layout of telephone directory

yellow page advertising.

. Determined and planned the proper path of copysheets from

sales reps through ad production.

. Knowledgeable of Verizon specs for yellow page advertising.

. Researched, selected and assigned artwork to be used in

yellow page advertising.

. Analyzed copysheets for correct size, color and specs.

Maintained electronic artwork database.

GTE Directories Corporation, St. Petersburg, FL

October 1990- November 1998

Bookbinder III

. Supervised temporary employees assigned to designated

equipment/work areas.

. Ensured all employees met safety standards.

. Responsible for the set-up, operation and maintenance of

the following bindery equipment: Flat-bed paper cutters,

paper folders, mailers, and perfect binders.

. Maintained complete and accurate reporting records.

. Responsible for meeting daily production and quality

standards.

Skills . Proficient with Microsoft Office applications such as

Excel, Word, and Outlook

. Knowledgeable of Windows based search engines.

. Proficient with Adobe Acrobat, Photoshop, Illustrator,

Quark Express and salesforce.com.

Education . Trinity High School, Camp Hill, PA, Academic Studies

. Cumberland-Perry Vo-Tech, Mechanicsburg, PA, Graphic Arts

. Pinellas Technical Education Center, St. Petersburg, FL,

Typesetting,

Reference: Available On Request

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