Customer Service Administrative Assistant

Mona I. Norwood

*** *** ****** ******, ********, NY 11207

347-***-**** ***********@*****.***

OBJECTIVE

To obtain a challenging position that will use my experience in office administration and customer service

skills in a productive work environment.

EXPERIENCE

NYC PARKS & RECREATION

6/2010-present PARK MAINTENANCE BROOKLYN, NY

• Maintain a safe and clean environment for all New York City Parks patrons

• Ensure all Park’s policies and procedures are followed daily to guarantee safety

• Assist co-workers with duties when specified by supervisor

• Provide excellent customer service to all park patrons; answer questions and direct

to designated areas of the park

KATHERINE GIBBS

1/2008-9/2009 LIBRARY ASSISTANT work study NEW YORK, NY

• Assisted student peers of all majors with assignments and research

• Designed event flyers and announcements as needed

• Assisted staff with resources and information as needed

• Maintained library appearance, order and book stock according to custom system

• Provided end user support to all visitors as needed

• Administered exams

• Maintained tutoring schedule and registry for six professors

6/2006-8/2007 OFFICE ASSISTANT AAbco Lock & Door Ltd BROOKLYN, NY

• Upgraded company technology implemented monthly maintenance procedure

• Accounts Payable/Receivable, Inventory Control

• Vendor Relations, and Customer Service

• Composed contracts and proposals for projects

• Created routes and schedules for crew daily

8/2004-2/2006 ADMINISTRATIVE ASSISTANT NPowerNY NEW YORK, NY

• Provided technical assistance with office software and equipment wireless network

connectivity to staff and guests

• Introduced new uses of existing software and office equipment

• Aided in the development of digital newsletter design as well as wrote articles and

distributed the newsletter bi-weekly

• Coordinated mass mailings of over one thousand contacts in traditional and digital

formats

• Assisted in the application process for grants and funding

• Increased membership retention through communication and promotion during

program transition

EDUCATION Computer Information Systems Katherine Gibbs School 2009

TECHNOLOGY OFFICE: 40 wpm, Filing, File system creation, Front desk facilitation, Calendar/Schedule

SKILLS Management, Scanning, Newsletters, Meeting Facilitation and Training

SUMMARY

SOFTWARE: Microsoft Office PowerPoint, Access, Project, Outlook, Symantec, Blackberry

Enterprise Server, Google Docs, SharePoint, Microsoft Office Proficiency, Remote

Desktop, PIM/PDA/Smart phone Synchronization

Excel 2003/2007, Word 2003/2007, Notary Public, Customer Interaction

CERTIFICATIONS

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