Customer Service Quality Assurance

Tina Houston

*** ******* *** **** ***

Manchester, NH 03104

603-***-****

***********@*****.***

Objective With experience in customer service and office

administration I

am looking for a position that will challenge me both

personally and

professionally.

Skills Summary

. A/P, A/R, payroll experience, and 4 years collection

experience

. Proficient in Microsoft Word and Outlook

. Intermediate in Microsoft excel

. Effective interaction with customers, managers, and

vendors

. Work well with minimal or no supervision

. Effective oral and written communication skills

. Work well in high-pressure environment

. Extensive customer service skills

. ACA and IACC certified

Experience Consumer Collections Specialist, Lamont, Hanley &

Associates, Inc.

Manchester, NH October 2007 to Present

. Inbound and outbound collection calls on overdue

accounts

. Work on daily reports

. Quality assurance calls

. Skip-tracing

Client Care Professional, Modern Pest Services

Manchester, NH July 2006 to April 2007

. Answered 5-line phone system

. Quoted and sold services over phone

. Scheduled service appointments

. Processed daily paperwork

. Prepared daily bank deposits

. Prepared various reports

Customer Care Representative, Anthem Blue Cross Blue Shield

Manchester, NH March 2005 to February 2006

. Answered inbound calls from members and providers

inquiring about health benefits and claims

. Data entry

. Analyzed claims for adjustment and adjudication

. Served on mentor program

Expediter/Bookkeeper, The Home Depot

Hooksett, NH December 2003 to December 2004

. Processed quotes for flooring department

. Placed special orders with vendors

. Scheduled appointments with installers

. Reconciled tills

. Prepared daily bank deposits

. Prepared various reports daily

. Balanced cash vault daily

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