Customer Service Sales

*** ** *** *******, **** Coral, FL *****

609-***-**** *************@*****.***

. 4+ years experience in financial data processing and 7+ years in

customer service

. Resourceful, with the ability to supervise others and work

independently as a subordinate with minimal supervision

. Effective verbal and written communication skills with a strong

attention to detail

. Establishes interpersonal relationships, critical discourse with

employees and peers.

EDUCATION:

. Monmouth University - B.A. Criminal Justice: December 2008

Experience:

Ruby Tuesday - Willingboro, NJ:

Bartender (7/09-4/10)

. Organized, balanced, inventoried and maintained an efficiently

operating bar area. Increased alcoholic beverage sales during all

shifts by providing consistent and excellent customer service and

having full working knowledge of inventory and business peak /down

times.

PNC Bank - Moorestown, NJ:

Item Returns Processor (4/05-2/10)

. Reviewed and verified returned checks accurately and efficiently prior

to processing them

. Inspected and secured items processed to corresponding system

generated notices

. Researched deposited items and provided copies of items charged to

service partners via on-line system as requested

. Experienced located and compiled data information from Sessions data

source while communicating with service partners and corporate clients

fulfilling prioritized requests and contractual disposition of items

Check Encoder

. Processed and reconciled checks and supporting documentation using a 9-

key number pad. Input data efficiently and accurately, and provided

solutions to discrepancies found within the team. Adapted to stressful

conditions, by ensuring 100% accuracy and reliability in a high volume

work environment

Multiple Sclerosis Association of America (MSAA) - Cherry Hill, NJ:

Resource Detective (05/08-06/08)

. Recruited new volunteers via verbal and written correspondence, from a

collective of databases and electronically verified and enrolled new

members

. Compiled and processed raw national data, which contributed to the

creation of a database documenting over 60,000 resources nationwide

for the Multiple Sclerosis community

. Utilized intermediate clerical skills; assembled and shipped member

and volunteer packets

Burlington Twp Police Dept. - Burlington Township, NJ:

Criminal Justice Intern (5/08-7/08)

. Rode with local police officers observing their field operations in

response to real time crimes, emergency situations

. Observed the duties and responsibilities of the station staff and the

dispatchers

. Participated in court room operations, legal matters and disputes

during court days.

Saladworks - Hainesport, NJ:

Supervisor (8/03-2/05)

. Managed a team of 6 direct reports in a retail restaurant environment.

. Maintained office records, such as daily sales, employee files and

inventory, managing bank deposits and other monetary transactions.

Handled and prepared weekly inventory, faxed orders to various

companies,

. Developed excellent verbal communication skills among direct reports,

co-workers, service partners and customers

Jeanina Joseph

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