Quality Assurance Customer Service

MELISSA BROWN

** ******** ******,

570-***-****

Carbondale PA 18407

********@*****.***

A seasoned professional with 9 years of clerical experience with the skills

and knowledge to succeed as a Data Entry Clerk

Relevant Skills.

Clerical Skills: Professional auditing, payment processing, billing,

reviewing of claims, quality assurance, data entry, customer service and

various secretarial duties.

Computer Skills: MS Word, MS Excel, MS PowerPoint, MS Outlook.

Typing Speed: 71 WPM

Prior Experience

Clerk Typist

PA State Workers Insurance Fund

2007-2009

Scranton PA

-Assisted in billing issues for insurance claims.

-Assisted medical reviewers in daily clerical duties.

-Processed payment requests.

Claims Processor/Quality Review Specialist Diversified Information

Technologies

2001-2009

Scranton PA

- Entered insurance payments into the system quickly and accurately to meet

mandatory 24 hour completion time.

- Audited the insurance claims by conducting quality assurance research.

-Ensured that payments to insurance companies were correct and properly

dispersed.

Education

Penn State University

1999-2001, Scranton PA

Tunkhannock High School

1996-1999, Tunkhannock PA

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