Customer Service Insurance

RICHELLE L. LEWERS, CPCU, AIS, API, AINS

*** * ******** **. ***********, MO 65803

417-***-****

EDUCATION

Missouri State University Springfield, MO

Insurance and Risk Management, Bachelor of Graduated: December,

Science, 2000

EXPERIENCE

American National Property And Casualty Company Springfield, MO

Project Analyst II - Actuarial Services 01/01 - Present

Perform rate reviews for Homeowners and Rental Owners Programs

Utilize PC to develop rate review data through spreadsheet, database,

and data retrieval software and through mainframe programming

Perform competitor pricing and product analysis to insure adequate

pricing and to maintain a competitive product

Develop maps using the Map Info program

Efficiently submit homeowner rate surveys to the State department

American National Property And Casualty Company Springfield, MO

Underwriting Clerk - Western Underwriting 03/99 - 12/00

Effectively input new business applications into the mainframe

Opened and sorted mail so that applications and money could be sorted

and processed

Processed changes for in force policies

Competently issued RV applications

Bass Pro Shops Springfield, MO

Customer Service - Catalog Call Center 11/98 - 01/99

Answered phone calls and took catalog orders

Proficiently answered questions that customers may have had about the

products

Sold extra products that were offered on special for that week

EXAMINATIONS

Insurance: Intro to Underwriting, Ethics 311, INS 21, INS 22, INS

23, AIS 25, API 28, API 29, ARM 54, CPCU 510, CPCU 520, CPCU 530,

CPCU 540, CPCU 560 and CPCU 556

References available upon request

Contact this candidate