Customer Service Technical Support

ROBERT J VASQUEZ

**** *. ***** ******

Mesa, AZ *5204

480-***-**** - Home

480-***-**** - Cell

EDUCATION

CHANDLER-GILBERT COMMUNITY COLLEGE Chandler, AZ

Associates Degree/ IT Program

Diploma Received: 05/2010

AIBT- International Institute of the Americas Mesa, AZ

Computer Technology Specialist

Diploma Received: 11/02

INTERNSHIP

PC 20/20 Phoenix, AZ

Internship/Contractor

2009 - Present

. PC maintenance, repair, and rebuild

. Virus removal and repair

. Networking, switching, routing, wireless, and TCIP/Utilities

SKILLS

. A+ Certification

. MS Office

. Strong Knowledge in Windows and DOS operating systems

. Customer Service Skill

. Networking

. Trouble Shooting

WORK HISTORY

NATURAL DATA/UNIVERSITY OF PHOENIX Phoenix, AZ

Technical Support

2003 - 2003

. Assisted students to access classes and class curriculums

. Assisted students to set up and maintain e-mail accounts

. Fielded calls to troubleshoot problems with student computers and/ or

class accessibility

. Completed concise records of every call

MODERN INDUSTRIES Phoenix, AZ

Warehouse/Inventory Control

2002 - 2003

. Received incoming products prior to inventory

. Packaged products for delivery

. Tracked and updated inventory logs while utilizing various computer

systems and maintained warehouse in an orderly fashion

. Filled orders for in-house assembly teams as needed

MANPOWER- Honeywell Phoenix, AZ

Special Processes

2001 - 2002

. Clean and inspect parts using various chemical recipes to exact

specifications

. Filled orders as requested by work orders

. Maintained daily records of jobs completed and current jobs in

progress

MANPOWER- Motorola Phoenix, AZ

RF Test Technician

2000 - 2001

. Operate electronic testing stations to test electronic circuits to

verify circuits were of consistent quality

. Consistently met all deadline and production quotas

. Clean-room and Electrostatic Discharge (ESD) Qualified

PROFFESSIONAL ATTRIBUTES

. Dependable

. Hard Working

. Honest

. Punctual

. Willingness to Learn

. Organized

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