Customer Service Sales

Deborah A. Bruzzi

** ****** **** ****** ****

Cumberland, RI 02864

401-***-**** Home

401-***-**** Cell

*******@***.***

PROFILE: I have owned and/or managed small business' most of my adult

career. I also have been directly involved in private and public pre and

elementary schools almost as long. You will find me to be a highly

organized and reliable individual, with a strong work ethic. I work well

under pressure with full attention to details. I have proven ability in

employee supervision, scheduling and training. I excel in multi-tasking

in a fast-paced environment. I am a self-starter and self-motivated;

willing to take on responsibilities and challenges. I deliver quality

work, have effective communication skills and am heavily experienced in

direct customer service and customer satisfaction. I will be an asset to

your company of great value.

EXPERIENCE:

2009 - Present ECOROQ SNE

Co-own with husband; Sales and Servicing of Environment Control

Systems for Commercial Refrigeration. I handle the office

operations of this business in a part-time manner.

~ Process all bookkeeping records through Quick Books.

~ Collect money and complete banking transactions.

~ Prepare invoices and statements for customers.

~ Answer telephone, open mail, answer correspondence and prepare

outgoing mail.

~ Initiate contact with new customers.

~ Maintain customer files

2006 - 2008 The Online Trading Academy of Boston

Co-owned with husband; it is a professional trading school built

upon sales, marketing and the fulfillment of high-priced trading

courses. I worked part-time with our office staff to assist in

day to day operations of the business.

~ Processed all bookkeeping records through Quick Books.

~Completed and filed franchise reports for franchisor

~Hired, trained, and supervised admin. personnel

~ Maintained and updated customer databases.

~ Assisted teachers and students with traveling needs.

~Collected money and completed banking transactions.

~ Ordered books and supplies for classes.

~ Organized lunches for teachers and students.

~ Managed daily operations for teachers during their stay.

~ Assisted students with needs during classes.

2004-2005 Subway

Co-owned with husband; opened two Subway franchises with the

intentions of starting and flipping these businesses. Held

both restaurants combined for less than one year. We quickly

developed the Emerald Square Mall location into the #3 Subway in the

region. The Providence location was ranked in the top 25 out of 160.

1999-2007 Curves for Women

I was the primary owner and operator of four Curves for Women

Franchises. I personally worked the clubs daily and performed

and/or supervised every role to run these businesses

effectively. From hiring to firing, internal policy formation

and enforcement and all in between, I did it all. Within the

first year I worked closely with the franchise development

department to attain the Shining Star franchise award. To

receive this award you must operate solely within franchise

specifications in an exceptional manner. My four locations

operated in the top 15% of the company as far as membership and

revenues were concerned.

1994-1995 Harker Heights Elementary School, Harker Heights, Texas

Physical Education Assistant

~Planned, coordinated and assisted activities for physical

education classes daily.

1993-1994 Fowler Elementary School, Killeen, Texas

Library Clerk

~Maintained all aspects of the library including receiving

books into the dewy dismal system.

1992-1999 Sam's Barbeque & Catering, Killeen, Texas

Co-owned with husband; developed Sam's Barbeque & Catering into

the market segment leader against 211 competing barbeque

restaurants. Because of our sales techniques our catering

sales commanded over 15% of the total revenues of the 21

barbecues restaurants in our area. We delivered over 300 catering jobs per

year.

1987-1992 Grace Christian Academy (K-12 grade) & Child Development Center

Assistant Director to the Child Development Center, Killeen,

TEXAS

~Managed daily operations for the child development center

along side Director.

Conducted Classes

~Conducted class if teacher was away for various reasons.

Physical Education Teacher for 1st through 12th grades

~Planned, coordinated and directed activities for physical

education classes daily.

1982-1984 Central Texas College, Killeen, Texas

Administrative Assistant to Dean of Admissions & Counseling

~Assisted students, including foreign student, with all avenues

to attend this college.

~Assisted foreign students with housing on campus or in the

surrounding area.

Education:

Lincoln Jr. & Sr. High School, Lincoln, RI

Sawyer School, Pawtucket, RI

Contact this candidate