Customer Service Manager

Objective

To obtain a position with a stable and growing company, in which I can

utilize my organizational and management skills, analytical thinking,

attention-to-detail, superior customer service, client and team

relationship building skills, in order to increase the efficiency and

growth of the office or department I work in, and the company as a

whole.

Experience

Temporary Employment Assignments

Snelling Staffing Services & ITAC Office Solutions 2010 - Present

. Various short term employment assignments to assist companies with

their staffing needs

. Surpassed their expectations as a receptionist/administrative

assistant for Dantract & The Daniel Foundation

. Excelled as a leasing agent for Stonegate Luxury Apartments; re-

organized their files & storage areas

. Performed order entry for the American Cancer Society Relay for

Life events with their collective buy team

. Performed data entry for AEA (Accounting, Economics, & Appraisal

Group) in a precise and timely manner

. Worked at Alabama Telco Credit Union as their switchboard operator

& assembled marketing brochure packets

Market Research Associate

Graham & Associates 2010 - Present

. Conduct market research studies and sampling on various products at

assigned locations as needed

. Proof surveys administered prior to submitting for completeness and

accuracy

. Recognized for my professionalism while administering the surveys

and testing

. Coordinate with other associates to achieve quotas within assigned

timeframes

Business Manager & Facilitator

Career Image & Development Services 2008 - 2009

. Conducted sales calls for new client acquisitions (cold calling &

consultative approach)

. Increased new clients from 15 to 50 in one year period

. Increased customer satisfaction levels and provided account

management

. Created & coordinated schedules for photographers and clients

. Conducted onsite activities for photo shoots; prep work to final

completion

. Sorted, verified, packaged, and delivered orders after scheduled

onsite activities

. Processed and verified orders, collected payments, and made bank

deposits

. Created and maintained various logs, spreadsheets, letters,

contracts, and procedures

. Provided vendor management for critical to quality suppliers

Office & Billing Manager

ABA Family Chiropractic Holistic Health Center 2006 - 2008

. Created invoices for insurance companies and provided billing error

reconciliation

. Managed accounts receivable (AR) for all customer payments

. Utilized Medisoft software for all insurance and customer

relationship management (CRM)

. Maximized doctor's time when scheduling patient appointments

. Managed payroll activities for all office employees to include

payments, deductions, taxes, etc

. Provided controllership for financial month end close

(debits/credits/balances)

. Assisted in hiring, background checks, training employees, and

maintained new hire documents

. Provided miscellaneous typing, filing, supply ordering

Optician

Pearle Vision (Formerly D.O.C. Optical) 2005

-2006

. Provided the highest level of customer service to all clients

. Assisted patients with product selection and brand recognition

. Coordinated with doctor's to provide products that best fit the

clients required vision needs

. Submitted written orders to vendors with required specifications

for each client

. Provided product repairs and adjustments

. Managed front office to provide organized, stocked, and clean

appearance for all clients and prospects

Administrative Assistant

American Health & Nutrition 2004 -2005

. Supported sales operations and responsible for completing customer

orders

. Maintained customer and inventory data bases for data mining and

operational effectiveness

. Reviewed and distributed corporate email related to sales programs

and revenue enhancing initiatives

Daily Operations Manager & Co-Owner

Say Ahh! Cafe 2001 -2004

. Hired, scheduled, and trained all staff for caf operations

. Ordered and managed daily inventory supplies to ensure business

continuity

. Accurately maintained bookkeeping and banking records for monthly

and year end filings

. Scheduled equipment maintenance and repairs for preventative care

. Scheduled, prepared, and supervised client catering events

. Maintained high standards of cleanliness, food safety, and

freshness, scored 100% twice in a row on routine health inspections

Education & Skills Training

. Basic Training - Microsoft Outlook 2007 - 07/2010

. Introductory Training - Quick books Pro 2007 - 03/2010

. Continued Training - Word II - 02/2010

. Continued Training - Excel II - 01/2010

. Basic Microsoft Office & Excel Training

. Delivering Superior Customer Service Training

. Telephone Strategies for Selling Training

. Medisoft Billing & Patient Record Training

. Lutheran High School West - Diploma (3.53 GPA)

Community Service

. Usher - Mountaintop Community Church

. Volunteer - Compassion Ministry, Mountaintop Community Church

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