Customer Service Plant Manager

Dorothy L. Mariello

** ****** ****

Alfred, Maine 04002

***- *** - ****

*********@**********.***

Objective: Part time employment

SUMMARY of QUALIFICATIONS

•Detail oriented, strives for perfection

•Associates of Science in Computer Technology, Certified Computer Applications

Specialist

•Fluent in office practices including data entry, filing, faxing, and answering phones.

•Proficient in Windows and MSWord, oriented to Access, Excel, PowerPoint and

Front Page

WORK HISTORY

May 2010-August 2010 UpSurf.net York

Working part-time at computer store in York, Maine doing checking in and out of computer

PC’s and laptops. Worked with QuickBooks software program. Helped customers with

necessary answers to their basic software needs, for example, how to check their e-mail. Did

filing, answered phones and did customer service. Took care of office while owner was out on

house calls.

2004- Present Self Employed Computer Repair Alfred

Trouble shoot, and do hardware changes as needed. Reformat and install necessary OS

systems. Meet clients, create estimates for repair, identify and obtain necessary parts, complete

repairs and clean equipment according to timelines set by clients.

2003 - 2007 Student York County Community College Wells,

ME

Completed Associate of Science Degree in Computer Technology; completed coursework

includes (but is not limited to) Computer Applications 1 & 2, Visual Basic Programming,

Computer Hardware Design, Intro to Digital Imaging, FrontPage (Web Design). Currently hold

a Computer Applications Certificate including Microsoft Word, Excel, PowerPoint and Access.

2003 – Present Webmaster Estes Lake Association Alfred,

ME

Designed and implemented web site for the Board of Directors of the Este’s Lake homeowners

association. Maintained and updated all information as directed by the BOD. 3rd term trustee on

the Estes Lake Association.

1984 - 1999 Sr. Mold Technician Shape Global Technology Sanford,

ME

Responsibilities included set up and adjustment of injection molding machinery, completed all

color change orders, product inspection, and maintained accurate production records and

timely and effective communications with Plant Manager. Promoted to Production

Supervisor with direct responsibility for overseeing 35 molding machines, direct supervision

for 25 machine operators, two mold technicians and 2 electro-mechanics. Maintained highest

quality production rates to meet company standards.

EDUCATION

2007 YCCC Associate of Applied Science, Computer Technology

Wells, ME

2003 YCCC Certificate-Computer Applications Wells,

ME

1989 Biddeford Adult Ed GED Biddeford,

ME

Contact this candidate