Customer Service Representative

Taisha Contreras

**** **** **. **********@***.***

Paramount, CA 90723 562-***-****

OBJECTIVE:

To obtain a challenging and long-term position as a Customer Service Representative. Offering years of

clerical support experience, great customer service, excellent interpersonal and organizational

skills.

SKILLS AND ABILITIES:

• •

Customer service Hard and dedicated worker

• •

Microsoft Word and Excel Work well with others

• •

Data Entry, 10 Key by touch Responsible

• •

Scheduling and dispatching Ability to learn quickly

• •

Inventory Control Strong sense of work ethics

• •

General office machines Work well unsupervised

EXPERIENCE:

06/09 Los Angeles County Office of Education Downey, CA

To 09/10 Office Assistant

Answered phones, and assisted participants in computer lab. Provided assistance for eight instructors.

Supported the on-site supervisor with analyzing reports, compiling data, setting up for meetings and

schedules for staff as needed. Provide coverage with the classroom as well as office coverage for various

departments when needed. Inventory control, review and respond to correspondence, and ordered office

supplies.

09/05 TC's Child Care Paramount, CA

To 06/09 Child Care Provider

Child Care. Responsible for the daily supervision of children. Developed daily social activities such as

reading, arts and crafts and music instruction. Planned and prepared meals. Maintained formal and

informal communications with parents.

01/04 Carlson Logistics West Sacramento, CA

To 09/05 Dispatcher

In charge of finding freight for all drivers, dispatching drivers to various cities/locations throughout

California. In constant contact with vendors to schedule drop/pickup times as well as negotiates rates.

Multi tasking was always required and enjoyed.

01/02 Howard's T.V. and Appliance El Monte, CA

To 12/03 Customer Service Representative

Answered incoming calls and scheduled service appointments. In charge of submitting service claims to

manufacturers for warranty service performed, data entry, and general office duties.

07/97 Maytag City of Industry, CA

To 12/01 Customer Service Representative

Call center. Answered heavy volume of incoming calls. Scheduled service appointments. Appliance part

research and parts order placement. Processing of payments on shipped orders, as well as collections on

unpaid shipments. Weekly data entry to maintain warehouse inventory control

EDUCATION:

06/09 to Present East Los Angeles College Monterey Park, CA

Logistics Technology

03/08 to 06/08 Franklin Career College Norwalk, CA

Medical Billing and Coding

El Rancho High School Pico Rivera, CA

Diploma

Available upon request

REFERENCES:

Contact this candidate