Customer Service Supervisor

Michael A. Apodaca

**** ******* **. ( Riverside, California 92509 ( 626-***-**** (

***********@*****.***

PROFESSIONAL PROFILE

Young Professional with over 9 years of work experience in varied

capacities; Possessing excellent Communication, Analytical, Organizational,

and Customer Service Skills; Proficient in all MS Office Software and

having Solid 10-key Experience; Able to Type 40 wpm; seeks career-oriented

position within a challenging environment that will provide opportunities

for growth and advancement

EXPERIENCE

Pasadena Unified School District - Madison Elementary, Pasadena, California

Library Coordinator, November 2007 - June 2010

. Worked independently to organize, schedule and manage library

materials, activities and events such as Reading Weeks and Book

Fairs

. Established and implemented library policies that significantly

improved book circulation

. Taught students how to locate library books and research materials

. Assisted students with homework through after-school Homework Help

Program

. Prepared monthly Library Usage Summary Reports

. Maintained library inventory and ordered new books

. Communicated daily with Teachers and Staff on Library usage and

scheduling for all classes

. Circulated highest number of books in School District with an

average of 20,000 books per school year

San Gabriel Valley Newspaper Group, Finance Department, West Covina,

California

Credit Verifier, June - November 2007

. Reviewed classified ads prior to printing newspaper

. Managed new and existing accounts

. Set up new accounts

. Assisted clients in problem solving related to delinquent accounts

West Covina Public Library, West Covina, California

Library Aide, August 2004 - June 2007

. Maintained appropriate records of book pockets and labels

. Trained new employees

. Performed book, periodical, and other media processing

including stamping, labeling, filing, and mending

. Interpreted and applied policy and procedures when assisting

library patrons as directed by supervisor

Library Page, April 2001 - August 2004

. Shelved books and filed materials

. Assisted with simple emergency problems as directed by

supervisor

. Performed alphabetic and numeric filing (Dewey Decimal

Classification System)

VOLUNTEER EXPERIENCE

La Puente Foursquare Church, La Puente, California

Outreach Coordinator, June 2001 - Present

. Coordinate and participate in weekly church service for

residences of Country View Retirement Home

Skid Row Outreach Coordinator, May 2002 - February 2010

. Managed outreach program that assisted homeless individuals

with food and shelter

EDUCATION

Life Pacific College, San Dimas, California

Bachelor of Arts, Biblical Studies, May 2006

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