Manager Customer Service

Michele A. Austin

** ***** ****** ~ Ilion, New York 13357

*********@*****.**.***

315-***-****

SUMMARY OF QUALIFICATIONS

Many years experience in the Food Service Industry. Began my career at the

bottom as a Crew Member and proved myself through hard work and diligence.

Promoted through the ranks as a Shift Leader, Team Trainer, Assistant

Manager and finally as Restaurant Manager. I communicate well with both

customers and coworkers alike. I am easy to get along with and firmly

believe the age old motto "There is no I in team", everyone is an equal in

my book.

PROFESSIONAL EXPERIENCE

Operations Management

. Restaurant Manager for over two years with Dunkin Donuts.

. Assistant Manager for one year at Subway/Nice-n-Easy.

. Team Trainer for a year and a half at Kentucky Fried Chicken/Taco

Bell. Responsible for training new recruits in all phases of

operations befitting their position.

. Deli Manager for a short period at Nice-n-Easy before moved up to

Subway where I was responsible for customer service and food

preparation.

Compliance &Training

. Skillport/Skillsoft verifiable training in Management/Food Service.

. Proficient in Red Prairie/Blue Cube software and associated Sharp and

Radiant POS systems.

. RFSS and NRA ServSafe Certified thru August 2013.

. KFC trained "Team Trainer".

.

WORK HISTORY

Dunkin Donuts 2006 to

2010

Promoted from Crew, Shift Leader to Store Manager in 3 years

Kentucky Fried Chicken/Taco Bell 2005 to

2006

Team Trainer

Nice-n-Easy/Subway 2003 to

2005

Cashier - Deli Manager - Assistant Manager

Wal-Mart 1997 to

1998

Sales Associate

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