Customer Service Manager
Resume:
Riverview FL ***** Gutember
Guy Auguste
Tel: 786-***-****
Cell: 813-***-**** email:
**********@*****.***
OBJECTIVE
Seeking a position as a Logistic Coordinator where applied leadership,
discipline, and training will improve the efficiency and profitability of
logistics operations.
Goal-oriented self-starter with over 7years of verifiable successes in
Logistics Operations and Transportation as a Non Commissioned Officer in
the United States Army and as a Lead Logistics Coordinator with KBR and
Logcap III.
Possess successful supervisor experience and a strong functional knowledge
of the LOGCAP III SOW over the past (30) months in KBR.
Motivational and collaborative team leader who can foster positive morale
in even the highest pressure environments, acknowledged for unwavering
professionalism and tireless work ethic.
SUMMARY OF QUALIFICATIONS
More than 7 years experience in Petroleum and Logistical supply operations
and customer service.
24 months experience as a supervisor and trainer for petroleum and Logistic
personnel.
Processed all related paperwork using both automated and manual supply
system.
Dedicated and dependable professional with excellent problem solving
skills.
Consistently received commendable job performance evaluations.
Five years as a (92F) Petroleum Supply for the United States Army.
CAREER HIGHLIGHTS
Logistic Coordinator Supervisor February 2008-July 2010
Kellogg Brown & Root Services, H3 Q-West Iraq
. Advises Senior Management on the overall productivity, quality and
requirements of two Class III Retail missions, Retail Fuel point and
Generator Re-fueling as it pertains to the LOGCAP III SOW, SOP and
client (U.S. Armed Forces) needs and requests.
. Synchronize the major logistical effort of supporting customers
throughout the Northern Iraq area with over 5,000,000 gallons of
retail fuel, oil, and lubricants support per month.
.
Trouble shoots issues with help desk client via phone and email to
solve daily transaction that cannot be resolve on my level. Obtain
help desk tickets on rejects that have not been resolved and keep for
records for inspections
. Earned good evaluations on Quality, and DCMA inspections with an
unblemished record for completing projects on time and within budget
in addition, no Corrective Measure Implementation Plans (Chimp's) in
over a 1 year and no Corrective Action Responses (CAR's) while
assigned as Coordinator in the department.
. Corresponds weekly with the Program Manager, Site Manager, Responsible
Officer and Supervisor in providing detail information on operational
accomplishments in addition, maintains historical data to pass on
accurate information to rotating military units.
. Strong understanding of bookkeeping/accounting to input, process, and
maintain accounts payable and general ledger accounts
Represents KBR professionally at military meetings when it pertains to fuel
operations in addition, coordinates and oversees daily fuel support to all
military clients.
. Collaborates with the Theatre Training Center in the development of
the Fuels Operator & Fuels Managers Course to implement quality plans
to ensure compliance
.
Spearheads end-to-end logistics coordination and inventory control for
fuel, equipment, vehicles, transportation, parts and all related
support material through interaction with all related departments in
addition, to overseeing facilities renovations and coordinating re-
fuel missions for the customer and client.
PROFESSIONAL EXPERIENCES Continued...
Logistics 88M & Supply 92F Non-Commission Officer Army June 2002-
August 2007
. United States Army Supervised procedures used to request, receive,
store, issue of fuel and maintained accountability of individuals,
organization, installation, and expendable/durable supplies and
equipment.
. Created and implemented reconciliation and validation procedures
between maintenance and supply functions, insuring on-hand maintenance
resources and significantly reducing time delays in the maintenance
cycle for items or equipment.
. Optimized results for department level as well as the company level by
establishing goals and objectives and making operational decisions.
. Used automated support to assist unit commanders to create, maintain,
manage, and update unit equipment, personnel, and movement information
database
.
Planned pre-deployment preparation and execution of convoys
(assigning, loading, staging,
moving, controlling, coordinating, tracking, etc.). In addition, the unit
move function supports rail, air, and ship loading for Operation Iraqi
Freedom 2006-2007
. .
Established and maintained stock records and supply records. In addition,
maintained automated and manual accounting records, posted receipts and
turn ins, reviewed and verified quantities received against shipping
documents.
. Performed duties involving request, receipt, store, issue,
accountability, and preservation of expendable supplies and equipment.
. Used the ULLS-S4 automated supply program to operate and manage the
supply operations at unit level.
Monitored and performed evaluations on subordinate unit supply operations.
In addition, prepared logistics reports as required.
EDUCATION and PROFESSIONAL DEVELOPMENT
Crown University
Bachelor Degree, Business Administration, 3.5 GPA
April 24th 2010
Crown University
Associate Degree, Criminal Justice, 3.5 GPA
April 30 2005
Military Professional Training
Basic Leadership Course (BLC)
Primary Leadership Course (PLDC)
Basic Non-Commissioned Office Course (BNCOC)
Petroleum Operations MOS Certification
US Army, Fort Lee, Virginia
Automated Logistics Training Course
Army Logistics Management Course
Class D and Class G Security License
COMPUTER & TECHNICAL SKILL
Microsoft Office (Word, Excel, PowerPoint,
Outlook)
Contact this candidate