Technical Support Technician

Jeckson L. Edmilao Jr.

**** **** **** ***. #* Cell #: (714)

***-****

Glendale CA 91205 Email:

***********@*****.***

Core Competencies

Software: SQL Server 2000, THEOS Legacy System., Microsoft Office Suite,

OpenOffice Suite, CuteFTP, Panasonic Document Management,

PCAnywhere. WinSCP, Putty

Systems: Windows 98, Windows 2000, Windows NT, Windows XP, Windows

Vista, Windows 7, THEOS, Ubuntu

Languages: THEOS Basic, Microsoft SQL, Visual Basic

Networks: Windows NT Server, Outlook Exchange 2000, TCP/IP, Active

Directory

Professional History

IMI Inc (2005 - Present)

Technical Consultant

Responsible for the setup, installation and maintenance of the company

Chairman's PCs, peripherals and network. Provide technical advice and

training for both hardware and software. Anticipate all his future

technological needs. Researches and recommends all equipment purchases.

This position involves discretion in terms of personal and business

information.

DMI Music and Media Networks (Aug 2008 - Jan 2009 & Apr 2009)

Technical Support Technician

Provide in-phone technical support to clients. Set-up and maintain both of

the company's music proprietary music players. Involved in the hardware and

software deployment for company's largest client. Entrusted to be the only

Technical Support Technician for the graveyard shift.

- Monitored the performance of over 1200 music players that were

deployed in all client locations.

- Maintain the database that remotely monitors the performance of

all in-store music players.

- Set-up and repair of IP-based and FTP-based proprietary music

players.

- Assisted in documentation of procedures.

- Helped streamline the procedures for the setting up of music

players.

National Traffic Consultants (Jan 2003 - May 2008)

Data Processing Supervisor

Responsibilities involve supervising and coordinating with all department

heads in making sure all data processing tasks are done within schedule,

monitor and verify data as moves back and forth between the SQL and THEOS

databases, create standard and ad-hoc reports in SQL, quality check all

paper and web-based accounting-reports, communicate with clients for any

data needs they might have, provide technical support to all workstations,

printers and peripherals, resolve all Help Desk issues to maximize system

uptime. This dual role position was also responsible for maintaining and

administrating the THEOS Database Server and SQL Database.

- Installation and upgrades of operating systems, applications and

drivers.

- Set up new user accounts into the Domain.

- Configure network properties and hardware

- Initiated and maintained the documentation of the department's

procedures

- Maintain off-site back-up of both THEOS and SQL servers

Education

IIT Technical Institute - 2002

Associates of Science: Computer Network System Technology

De La Salle University - 1998

Bachelor of Art: Humanities

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