Billie Jean King

Versatile Professional ***. ***. 8605

abisls@r.postjobfree.com

Summary of Qualifications Professional Strengths

Enjoy people/customer interaction. Solution oriented; ability to make

sound decisions.

Focused and goal oriented. Hold strong principles on honesty and

integrity.

Ability to priority / multitask Team oriented, can work in a fast paced

environment.

Quick learner; adaptable to changes. Excellent communication skills,

verbal, written.

Ability to engage & stimulate client regarding products or services offered.

Professional Background

Service experience:

Responded to in bound customer ordering, inquiries regarding their, accounts, polices,

products and or services.

Researched client/customer concern and provided them with satisfactory solutions.

Updated client’s information; utilized cross-selling or upgrades when the opportunity

was presented.

Assist and explained various benefits packages and options that were available to

customer/client.

Informed customers with information and options for credit line increases.

Exercised compassion and consideration to customers who needed hardship assistance.

Made follow-up calls to expedite documents to meet compliance and guidelines

deadlines.

Sales experience:

Marketed reverse mortgages, life, property & casualty insuance. Listed and sold

residental properties in the state of California.

Sold medical and dental supplies to physicians, dentists, clinics and skilled nursing

facilites.

Consistently ranked in the top 10% in sales for insurance and medical sales.

Sold credit card insurance plans for possible unemployment or disability situations.

Particpated in focus group meetings to enhance customer service.

Promoted company products and services at medical and dental conventions.

Employment History

Notary-Loan Document Signer (06-2003-Present) Self-Employed(Remained Notary

Between Assignments)

Reverse Mortgage of Calif. (4-2007 / 10/2008) Reverse Mortgage Consultant

Re/Max of California (10-2004 /01-2007) Realtor-

World Savings-Contract Position (10-2003/10-2004) Customer Service/Underwriter

Eastwood Insurance (01-2001/09-2003) Sales Agent/Broker

PNC Mortgage(10-1999 /2001) Mortgage Consultant

Eastwood Insurance(6-1994/10-1999) Sales Agent/Customer Service

Medchoice(5/1988- 6/1994) Medical & Dental Sales Representative

Associates Natl Bank 1/1988-5/1994) Customer Service

Education Computer Skills

Laney College-Business Courses MS-Word-Type 55 WPM

CDI-Control Data Institute Applied Systems-

Agency Mgt

LICENSES CERTIFICATIONS

Notary-Current Loan Document Signer

Cerftication

(Previous)Realtor-Life, Property & Casualty

October 20, 2010

ATTENTION: RECRUITER/ CSR MANAGER

Reference # RB4415

I was so excited to see your Data Entry Specialist / Customer Service position. This position

corresponds exactly to my present career objectives.

I possess excellent customer service skills. My entire career has consisted of interacting with

customers/clients on

some level. As a result of my vast amount of experience; I fully comprehend and appreciate

the need to provide exceptional service to customers at all times. Customer satisfaction is

essential for maintaining long term business relationships, and to accquire new ones.

From previous work at home experience, I have the ability to work independently. I type 55-60

WPM, I possess the ability to handle numerous inbound calls, or retrieve from online and input

data into a data base. I’m a self starter and I’m confident that upon completion of your

required training that I can meet the challenges presented to your Data Entry Specialist/ CSR. I

look forward to the privilege to speak to someone regarding this position.

Excited,

Billie Jean King

510-***-****

P.S. Your instructions said to paste and not attach, your online application does not provide

space to copy and paste.

Hope this is exceptable.

Contact this candidate