Customer Service High School

KEVIN M.SOUSA

** ******** *** ******, ** ***** 978-***-****

CUSTOMER SERVICE REP

EMPLOYMENT

CUSTOMER SERVICE REP 2003-PRESENT

Lowell, MA

Answering customer calls in a call center environment. Entering service

and parts orders. Supplying customer with pricing and availability.

Dispatching service personnel for emergency

service requests. General office duties including filing, xeroxing, faxing,

and data entry.

Backup switchboard operator.

ADMINISTRATIVE SPECIALIST 1977-2002

TEKTRONIX INC Chelmsford, MA

Inventory Control/Management/Scheduling of demonstration equipment for

the sales team. Constant interface with customers and office personnel.

Order processing. Telephone contact, typing (60wpm), computer

usage(Microsoft word, Excel, Power Point, Email, Internet), report

preparation, backup switchboard operator and all other general office duties.

Backup VAX operator with two years experience in terminal troubleshooting.

EDUCATION

BUSINESS 1972-1975

Billerica Memorial High School

Billerica,

MA

Graduation with High Honors. Member of the National Honor Society

SKILLS

• Strong Internet and Computer Skills

• Several years Customer Service Experience

• Ability to work alone and as part of a team

• Quick learner

• Dedicated, reliable and flexible

Contact this candidate