Customer Service Administrative Assistant

KAREN ludzieski

*** ********** ***** **** ******, FL 32127 386-***-****

PERSONAL PROFILE

Highly astute, energetic and team spirited with a strong work ethic able to

fill numerous financial and administrative assistant roles. Strong

communication, interpersonal, and analytical skills. Accurate, precise,

and thorough. Comprehensive experience in environments with problem

resolution, economic and business functions, all in time-critical and high

volume settings. Fast learner with drive to exceed expectations.

Employment

2007-2010 Masco Administrative Services Daytona

Beach, FL

Cash Applications Specialist

AR, Investigate and record unapplied, misc, over/short/pre-paid receipts,

Process credit card payments, Credit card charge-back rebuttals, Generate

customer reports, Co-ordinate with AP to process check re-imbursements,

Research and correct auto-apply inaccuracies in Oracle, Credit/debit memo

processing, Monthly journal entries for branch to branch transfers and

inter-company labor and material, Co-ordinate resolution of nsf/stop

payment checks, Customer service to internal/external customers and

vendors, Bank/Account reconciliations and investigation of any

discrepancies, Customer service

1997-2007 Kosmas Group Int'l New

Smyrna Beach, FL

Accounting Specialist

AR, AP, Bookkeeping of escrow accounts, Bank statement reconciliation,

Collections, Contracts, Customer service, Auditing/oversight of all credit

card terminals, Credit card charge-back rebuttals, Refunds, Daily

reconciliation of escrow accounts, Roll forward schedules, Transactions

trouble shooter for corporate business system, Fundings, Set

up/financing/servicing of customer accounts, Customer forfeitures,

Developer escrow releases

1996-1997 The Duvall Home

Deland, FL

Accounts Receivable/Billing Coordinator

AR, General Ledger, Reconciliation of resident accounts, Bookkeeping of

residential escrow accounts, Residential/state billing, Office supply

inventory, Customer service, Collections

1995-1996 ACT Corporation

Daytona Beach, FL

Accounts Receivable/Accounts Payable/Customer Service

AR, AP, General Ledger, bank reconciliation, management of company issued

cell phones/pagers/gas cards, customer service, scheduling of appointments,

insurance verifications, monthly comparison reports for CFO

Education

Daytona Beach State College Associate of Arts- 64 credit hrs

Daytona Beach, FL

Cittone Institute Office Administration Certificate

Mt.Laurel, NJ

Lenape Regional High School High School Diploma Medford, NJ

references

Provided upon request

Contact this candidate