Marla E Verlus

*** ******* ****** *** #*

Providence, Rhode Island 02909

E-mail: abisjp@r.postjobfree.com

Mobile: 401-***-****

OBJECTIVE

To obtain a successful and productive career in the Customer Service field.

Qualifications

* Customer Service Representative who demonstrates strong communication

skills.

* Self Motivated individual with experience in troubleshooting and problem

resolution.

* Leads by example and establishes a professional work environment based on

respect.

* Technical proficiency in Microsoft Word, Excel, and PowerPoint.

EDUCATION

Atlantic Union College

Concentration in Nursing

2008-2009

Community College of Rhode Island

Concentration in Nursing

2006-2007

Apponaug Christian Academy

High School Diploma

2006

WORK HISTORY

Macys -10/2010- Present, 12/2009-12/2009, 8/2007-3/2008

Seasonal Sales Associate

* Performing light store maintenance

* Price changing

* Stocking merchandise

* Fitting room assistance

* Assisting customers with merchandise

* Handling cash register

National Logistics Group- 8/2010- Present

Customer Service Representative

* Receiving inbound calls in an office setting from courier's nationwide

regarding flu shot deliveries to clinics

* Inputting POD's (Proof of Delivery) into Xcelerator database.

Citizens Bank- 4/2010-5/2010

Customer Service Representative

* Responded to customer service inquiries regarding existing deposit

accounts ATM and debit access devices and give online banking support

* Answered telephone call inquiries (within the phone bank)

* Promoted the organization's products and services.

Rhode Island Medical Bureau- 3/2008-8/2008

Call Center Representative

* Handled customer calls

* Taking messages for superior relayed them to appropriate party

REFERENCES

Bichara Aubourg

Cook

Sheraton Hotel

Mobile: 401-***-****

Jackie Harris

Customer Service Representative

Bank of America

Mobile: 401-***-****

Jennifer Alves

Customer Service Representative

Bank of America

Mobile: 401-***-****

Contact this candidate