Customer Service Manager

**** ***** **** *** ***** 310-***-****

Compton, CA 90221 E-mail: *****@*******.***

Jacquie K. Hardiman

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Skills Summary Customer Service

• Document Preparation

• Payroll

• Production Management

• Scheduling

• Purchasing

• Safety Management

Plant Assistant Manager (for two separate locations)

1/2008 – 7/2010 - Airgas Dry Ice Torrance and Santa Fe Springs, California

Assisted the Production Manager with all aspects of running the operation. Controlled

purchasing and scheduling. Generated payroll and vacation scheduling. Reconciled,

tracked and corrected discrepancies of all facility reports, safety records & logs.

Managed customer accounts, placed orders. Maintained and updated customer

database. Billing and coding, invoicing, timekeeping, production and distribution

reporting. Controlled inventory management on all materials, along with general

administrative duties. Conducted monthly safety meetings and assured both plants met

OSHA requirements. Oversaw production operations on 1st and 2nd shifts. Assisted

maintenance in reducing changeover times through better coordination and process.

Supervised day-to-day activities of non management associates ensured that all shifts

were covered.

Professional Experience Procurement Assistant / Expediting Associate

4/2007 – 11/2007 – Fortune Fashion Industries - Vernon, California

Responsible for reviewing material requirements and maintaining appropriate

inventories. Releasing, monitoring and tracking material for use of production orders.

Contacting vendors through email or direct contact. Coordinated purchasing

activities with expeditors to accomplish company objectives. Responsibilities

included assurance that purchase order requirements are clear, concise and

scheduled to meet customer delivery schedules. Made adjustments to inventory as

required and resolved issues leading to inventory inaccuracies. Generated and

distributed daily reports to necessary management and personnel. As an Expediting

Associate, my primary role was to review all production orders and to insure that

ship dates are quoted, secured and met. Coordinated with all functional departments

such as Sales, Shipping and Account Managers.

Administrative Assistant / Project Engineer

12/2003 – 12/2006 MB Herzog Electric, Inc. - Paramount, California

Responsible for complete administrative support to operations manager.

Maintained accurate and thorough company records and production of construction

documents. Acted as liaison between management and non-professional staff.

Processed all subcontract agreements, purchase orders, work orders and change

orders. Revamped Accounts Receivable process to increase collections by 80%

over a two-month period. Tracked RFI’s and Submittals. Processed $100,000 per

month in invoices. Position required supervising general office duties; accounts

receivable and collections, organizing office files, purchasing supplies and

equipment, meeting minutes and maintaining employee records.

Office Manager

2/1999 – 9/2003 Webster Studio – Los Angeles, California

Developed policies and procedures for the operation of the office. Supervised

customer service and sales department. Created customer database. Created

employee work schedule. Received bills, approved invoices and initiated payments.

Improved Accounts Payable processing time from five days to two. Responsible for

payroll and new employee training. Handled all customer inquires and concerns.

Education August 2008 – December 2010 University of Phoenix Gardena, Ca Working

towards Bachelors in Business Management

References

Professional references available upon request.

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