Customer Service Administrative Assistant

Maria Curran

**** *. ***** ******, *** #*** Chicago, IL 60641

*************@*****.***

773-***-****

SUMMARY OF QUALIFICATIONS

. Excellent call center skills, inbound and outbound environment, great

organizational skills, good communication, and customer

service skills

. Enjoy multitasking and pay great attention to detail

. Trained in Microsoft Office 2003 and office management techniques

. Industrious, hardworking attitude, dedicated

EXPERIENCE

Levy Home Entertainment, Oakbrook, IL 2003-2010

Merchandiser Wal-Mart and Kmart accounts

. Maintain an average level of $100,000 of merchandise inventories

between two locations

. Complete and process approximately $10,000 of reorders a month

. Stock anywhere from 10,000 - 20,000 books each month

. Ensure a wide selection and expedite customer concerns and needs

Tanelli's Pizza, Chicago, IL 2006 - 2009

Delivery Driver

. Delivered food and pizzas to 15-20 customer per night

. Collected and returned with $800 of cash and credit card transactions

. Provided customers with superior service in person and when taking

phone orders

Suarez Electric Company, Chicago, IL 2006-2006

Administrative Assistant

. Assisted Office Manager with assorted office duties

. Copying, filing, and entering A/P invoices

. Answered multiple phone lines and sent faxes

. Processed outgoing shipments and incoming mail

Vince's Pizza, Chicago, IL 2003 - 2005

Delivery Driver

. Prepare the dough for pizzas, did light clean up.

. Cash and credit card handling, doing this in a friendly manner

. Delivered pizzas and food for both locations.

SKILLS

. Customer Service Certification

2010

. Call Center Customer Service experience in inbound and outbound

environment.

. Experience in Microsoft Word, PowerPoint, QuickBooks Pro, Windows 2003

and Windows XP, Microsoft Publisher 2003

EDUCATION

Computer Systems Institute, Chicago, IL Diploma, Business Career Program

2010

Microsoft Word, Excel and PowerPoint certifications, in progress

Wright College Chicago, IL

A.A.S. Degree Merchandise/Marketing

1992

LaSalle Extension University, Chicago, IL

Interior Decorating Diploma

1973

Contact this candidate