Customer Training

CLAUDE CRAWFORD

North Lauderdale, FL ***** 954-***-****

************@*****.*** http://www.linkedin.com/in/ccrawford511

SUMMARY

Versatile Distribution Supervisor with 12 years of experience in a fast

paced and deadline oriented Distribution environment. Reputation for

directing and motivating teams, motivating and mentoring staff while

leading by example. Outstanding performance repeatedly recognized through

fast track promotions. Possesses excellent people, communication,

organizational, analytical and negotiation skills. Demonstrates success in

all areas of Distribution including:

Shipping and Receiving Carousel Operations Warehouse Management System

RF picking Physical Inventory Employee Appraisals/

Cycle Counting Vender Returns Interviews

Customer Returns Stock Replenishment Bin location Assignment

Teacher and Trainer

PROFESSIONAL EXPERIENCE

ABB CONCISE, Coral Springs, FL 1999 - 2010

Leading distributions of a variety of optical products, including contact

lenses, ophthalmic lenses, frames, sunglasses and other accessories, as

well as contact lens solution in the US.

Distribution Supervisor (2007 - 2010)

Delegated and oversaw distribution activities / tasks and assisted in

development of up to 40 department employees. Reported to Distribution

Manager.

. Reduced order errors by 30% by training Associates on advanced

Carousel pick to light technology system (Dove Track Software).

. Increased picking productivity from 95 units per hour to 230 units per

hour by training Associates on Warehouse Management System WMS (IRMS).

. Maintained 99.5% inventory accuracy on $9M inventory.

. Increased employee productivity by 20% through cross-training

Associates in all areas of distribution and management of performance

standards.

. Led team to accomplish on-time and on-budget shipment of over 650,000

packages per year.

. Played integral part on travel team for relocation of two Distribution

centers ensuring full operational standards within 48 hours.

. Reconciled all courier / freight bills and obtained credits on all

discrepancies.

Senior Distribution Lead (2006 - 2007)

Assumed additional responsibilities in this role, cross-training employees

to conduct wide variety of tasks in Distribution Warehouse including,

knowledge of the following positions: Returns Associates, Receiving

Associates, Shipping Associates and Purchasing Associates.

. Requested by Supervisor to take online training for Fort Lift

Certification.

. Assigned daily duties and tasks to Distribution Associates.

. Active participation in Peer Training Programs.

. Trained newly hired employees on processes and procedures.

. Open / closed the building and set alarms as instructed.

. Maintained full and total confidentiality in all matters.

Purchasing Clerk (2004 - 2006)

Generated and placed purchase orders and / or drop ship orders with

manufacturers to fill backorders for customers and stock orders for

inventory replenishment on a daily basis, via Electronic Data Interchange

(EDI) or fax.

. Placed daily purchase orders via EDI and fax, for two Distribution

Facilities ensuring timeliness of delivery and proper replenishment of

stock.

CLAUDE CRAWFORD Page Two

. Maintained communication with Receiving Clerks to prioritize receiving

of purchase orders.

. Maintained expected arrival dates for all purchase orders on a daily

basis by close communication with all 12 Vendors.

. Ensured purchase orders were placed by time sensitive deadlines

ensuring timely arrivals to warehouses.

. Generated daily "Hot List" report which analyzed stock levels of top

selling SKU's which ensured 100% fill rate.

. Generated Overstock and Non-Stock reports and coordinated Vendor

returns and exchanges on a same day basis which increased customer

satisfaction.

. Trained 15 new personnel as required during numerous acquisitions

traveling to California and Massachusetts Sites.

. Volunteered to work overtime and weekends for Accounting Department,

helping with invoicing and mailings.

Distribution Associate (1999 - 2004)

Cross-trained to conduct wide variety of tasks in Distribution Warehouse

including, but not limited to, picking customer orders, QA of customer

orders, Packing Customer Orders, Shipping Customer Orders, Stocking

Inventory and Cycle Counting Inventory.

. Filled customer orders accurately while maintaining and exceeding

productivity standards.

. Restocked shelves with incoming inventory accurately.

. Performed daily replenishment of fast-moving products from overstock

locations.

. Packed and shipped customer orders via local courier service, DHL and

UPS.

EDUCATION

Graduate, Herbert H Lehman High School, Bronx, NY

PROFESSIONAL DEVELOPMENT

Leadership, Communication, Accountability and Productivity workshops

presented by Mike Scott

Academy of Excellence classes specializing in: Leadership Excellence

Performance Management and The Art of Coaching.

COMPUTER SKILLS

Microsoft Office Suite: MS Excel, MS Word, MS Outlook

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