Customer Service Quality Assurance

JAMAHRI EDWARD FERRELL

**** ******* ** . ***** *****, LA . 225-***-**** .

**************@*****.***

Summary:

Talented and accomplished Management professional with extensive experience

in Purchasing, Promotions and Business Operations. Highly adept at

negotiating agreements with vendors and clients, supervising shipping and

receiving functions, customer care and managing inventory control efforts.

Able to develop and implement quality assurance. Consistent record of

designing and leading successful programs and teams. Able to formulate and

establish effective policies and procedures. Creative and innovative, with

superior analysis and multi-tasking abilities. Excellent leadership and

communication skills.

Professional Experience:

River City Promotions - Shreveport, LA

2009 - Present

Special Events Coordinator

. Assist with promotions of live concerts, club events, and festivals.

Assist with event planning and team coordination.

. Oversee all marketing, advertising, and customer service functions.

. Secure venue for a show, promote shows via the media

. Cover the cost of the venue and advertisement

. Prepared / distributed promotional / advertising materials such as

flyers, labels, signs, and other items.

. Negotiate contracts with agents and managers about the cost of the

bands performance fees.

. Market upcoming events on social networking sites and event listing

sites to handle publicity, invitations, mailing lists, etc.

Louisiana State University - Baton Rouge, LA

2007 - 2009

Purchasing Tech

. Complete various standard purchasing responsibilities. Prepare purchase

requisitions, transportation, work orders, delivery documents, and

related material or memos.

. Complete reports of purchasing activities and costs. Oversee the weekly

material budget of $6,000 per week. Perform daily inventory control.

. Verify order delivery and send back inaccurate shipments. Ensure that

materials, equipment, and supplies are ordered and delivered in a

timely manner throughout the LSU campus.

. Arrange vendor contracts, bargains for best bids and costs, and

observed quality of purchased materials.

Advantage Delivery & Logistics, Baton Rouge, LA

2006 - 2007

Courier

. Load vehicles with listed goods, ensuring goods are loaded correctly

and taking precautions with hazardous goods. Unload and sort items

collected along delivery routes.

. Receive messages or materials to be delivered, and information on

recipients, such as names, addresses, telephone numbers, and delivery

instructions, communicated via telephone, two-way radio, or in person.

Plan and follow the most efficient routes for delivering goods.

. Sort items to be delivered according to the delivery route. Obtain

signatures and payments, or arrange for recipients to make payments.

Record information, such as items received and delivered and

recipients' responses to messages.

. Check with home offices after completed deliveries, in order to confirm

deliveries and collections and to receive instructions for other

deliveries. Open, sort, and distribute incoming mail. Perform general

office or clerical work such as filing materials, operating duplicating

machines. Collect, seal, and stamp outgoing mail, using postage meters

and envelope sealers. Unload goods from large trucks, and load them

onto smaller delivery vehicle.

Aegis Lending Corporation - Baton Rouge, LA

2000 - 2007

Mailroom Assistant Supervisor

. Oversee workers in the sorting, distribution and delivering of mail.

Sort and deliver mail and packages for Aegis Corp.

. Inspected work stations to ensure that material is wrapped and

addressed in time to meet scheduled departure of buses, trains, and

airlines. Operated postage meters and scales.

. Recorded and filed information. Disseminate information regarding

postal procedures and regulations. Re-direct mail for internal and

external deliveries. Operated a shredding machine.

. Stamp date and time of receipt on incoming mail. Readdressed

undeliverable mail bearing incomplete or incorrect address. Examined

outgoing mail for appearance and seals envelopes by hand or machine.

Education:

Robert E. Lee High School, Earned Diploma (1997)

Southern University, 1998-1999

Computer Skills:

Windows, Word, Excel, PowerPoint, Acrobat, Outlook, Internet

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