Customer Service High School

To Whom It May Concern:

I'm submitting my resume for your review. I graduated from Burnsville High

School and attended college at Normandale Community College in Bloomington,

Minnesota. I am a COBRA administrator at Benefit Extras, Inc. I am a very

hard and motivated worker and I love a fast past setting. I am a people

person and can get along with anyone. I am currently in transition moving

from Minneapolis to Virginia and believe that I would be a great asset to

your company.

I feel that my experiences at Benefit Extras and additional education

throughout my eight years make me a strong candidate for consideration.

Some of my qualifications include:

-Detail orientated with strong problem solving and analytical skills

-Proven written and verbal communication skills

-Ability to work effectively on my own and as part of a team

-5 years of customer service

Although my application provides a summary of my background and

experiences, I would like to interview and discuss the position. I can be

reached on my phone at 952-***-**** or via email at

******@*************.***.

Thank you for your time and consideration.

Sincerely,

Alyssa Pfarr

601Treemont #1931

Virginia Beach, VA 23454

Alyssa C. Pfarr

601 Treemont #1931

Virginia Beach, VA 23454

P: 952-***-****

E: ******@*************.***

Objective:

I am submitting my resume for consideration.

Experience:

Benefit Extras, Inc. Lakeville, MN COBRA Benefits Administrator

September 2003-Present

-provided excellent customer service to all COBRA participants

-work directly with insurance companies / employers / brokers on a daily

basis

-notified insurance carriers regarding enrollment / terminations or changes

that took place with individuals on group health plans and or COBRA plans

that were being administered. (Administered 500 group plans)

-processed COBRA notifications letters

-sending initial COBRA notice paperwork to all new employees (of

administered group plans)

-daily distribution of flex reimbursement checks; weekly processing and

mailing of COBRA payments

-evaluate / double check COBRA participants profiles with efficiency

-entering and processing COBRA elections & updating participants files

Software Experience /Skills:

-Microsoft Word, Excel, Access, Laserfiche, P+W Software

-Ability to multi-task and learn quick and efficiently

-Excellent customer service skills

-Focused strongly to detail on all aspects of job duties performed.

Education:

-High school Diploma- 2001 at Burnsville High School in Burnsville, MN.

-Some College (Normandale Community College) (2004-2005)

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