Customer Service Sales
Resume:
Maplewood, NJ *****
***************@*****.***
Julia Gallagher
A full time, entry level position in advertising, public relations or marketing
OBJECTIVE:
communications.
University of Scranton, Scranton, PA
EDUCATION:
B.A. Communications - Advertising, May 2010
University of Wollongong, Wollongong, Australia
Spring 2008 (Semester Abroad)
Advertising Writing for Communication
RELEVANT
Advertising Decision Making Communication Ethics
COURSEWORK:
Advertising Competition Mass Communication Law
Contemporary Public Relations Logic and Rhetorical Analysis
Cases in Public Relations Introduction to Marketing
Graphics Public Speaking/Composition
Adobe InDesign, Photoshop, Quark Express, Simmons, MRI, Neilson, IBM-PC,
COMPUTER SKILLS:
Windows XP, MS Office 2007 (Word, Excel, PowerPoint), Internet Explorer.
IGourmet.com, West Pittston, PA (6/09 – 1/10)
WORK HISTORY:
Online Gourmet Food Company
Summer 2009 Intern
Conceptualized, created, and maintained online social networking services
Successfully provided customer service on the telephone
Supply chain management; enhanced supply chain
Administrative Assistant
Wooden You Know, Maplewood, NJ (6/07 – 8/07, 12/07 – 2/08)
Assistant Store Manager
Effectively provided customer service in person and on the telephone
Responsible for opening and closing store on a daily basis
Maintained accuracy with cash and cash transactions
Managed and ordered inventory; organized, shipped and received items
Ran daily QuickBooks operating reports for owners review
Aramark Food Services, Scranton, PA (9/08 – 5/10)
Event catering management
St. James Gate Publick House, Maplewood, NJ (9/10 – Present)
Waitress, Hostess and Food Runner
NSAC (National Student Advertising Competition)
ACTIVITIES:
AAF (American Advertising Federation)
University Programming Board - Mission & Identity Committee (2007 – 2009)
Dr. Sufyan Mohammed Lisa Griffiths Mr. Mark Reffner
REFERENCES:
University of Scranton Igourmet.com Partner
Department of Communication Director of Sales & Marketing PWC LLP
**********@********.*** ****@********.*** ****.*.*******@**.***.***
570-***-**** 570-***-**** X238 973-***-****
March 1, 2010
To Whom It May Concern:
I would like to recommend Julia Gallagher as a candidate for a position with your organization. In her internship
position with igourmet.com, as well as subsequent seasonal employment as a customer service sales specialist, Julia
has done an excellent job and has been an incredible asset to our organization. Julia started with our internship
program in the spring of 2009 and was asked to come back to our sales team for the Holiday 2009 season. She has
excellent written and verbal communication skills, is extremely organized, can work independently and is able to
follow through to ensure that the job gets done.
During her employ at igourmet.com, Julia was responsible for working in both the marketing and sales departments.
She processed customer orders, prepared marketing materials for tradeshows and events, and operated our website
“live chat” function offering special sales and promotions to our customers. She was also responsible for many of my
departments’ administrative and clerical functions as well as taking the lead in providing content for our company’s
social networking platforms.
She is an extremely quick learner jumping in wherever needed to maintain efficient department
operations. Her enthusiasm and willingness to go above and beyond what was expected is a trait
that is welcomed by me and makes a very desirable characteristic when looking for a potential
new hire employee.
Julia has an excellent rapport with our customers, vendors, suppliers, and staff and can effectively communicate with
professionals in any organization. She would be an asset to any employer and I highly recommend her for any
endeavor she chooses to pursue.
Sincerest Regards,
Lisa Griffiths - Director of Sales & Marketing
igourmet.com
****@********.***
570-***-**** ext 238
570-***-**** fax
1-877-igourmet (446-8763)
www.igourmet.com
Contact this candidate