Software Manager

summary of qualifications

An IT professional with 2 years of work experience, specializing in the

administration and support of end users, servers, network equipment and

software.

WORk Experience

Desktop Services Technician - Intern May 2008 -

September 2009, December 2009

Hu - Friedy Manufacturing Chicago, IL

. Directly supported a large population of Windows clients in a network

and provided desktop maintenance and troubleshooting.

. Supported and troubleshot associated peripheral equipment including

printers and bar code scanners.

. Provided first level support to end users, ensuring that the issues

are clearly understood before proposing or implementing solutions.

. Analyzed, troubleshot, and resolved routine application and desktop

operating system problems within established procedures and priority

time frames.

. Revised the departmental document repository by modifying existing and

creating new and existing documents detailing support and maintenance

procedures.

Projects:

. Performed the initial configuration, setup and support for all in-

house computers, displays, and projectors.

. Managed the departmental devices database consisting of laptops,

desktops, mobile devices, and software.

. Worked closely with a software development consultant on the best

approach for an email client upgrade.

. Resolved recurring client upgrade problems and performed client

upgrades while retaining all users' data on all company machines.

. Trained new and existing users to use software such as Lotus Notes and

MS Office.

. Performed internal IT audits with MS Excel to make plans for upgrade

schedules.

. Maintained the company's backup system and tapes

. Reimaged and updated all company laptops and desktops according to

model.

. Wrote and edited internal documentation for update procedures and user

guides for software.

IT Services Technician - Intern October 2007 - January 2008

Hydro Aire Chicago, IL

. Provided on-site, phone, and remote computer technical and server

support, imaging of machines, malware/AV cleanup, and spam filter

monitoring.

. Troubleshot hardware, software, printers, and network connectivity

problems.

. Monitored server and network activity including the creation of file

backups and restoration of files.

. Researched and wrote new rules which improved the performance of the

Baracuda Spam filter.

. Diagnosed and fixed the configuration on Multi-function Devices (MFD).

Education

Bachelor of Science (B.S.), Information Technology Graduated June 2010

DePaul University Chicago, IL

Cumulative GPA: 3.45

academic projects

TDC 376 - Network Projects March 2010 - June 2010

. Lead a team of 3 students in the design and implementation of two

large network projects.

. Designed network topology, IP address scheme, and selected

telecommunications equipment meeting a budget.

. Wrote a 76-page report and assembled 350 additional pages of

supporting documents.

. Presented an enterprise level proposal and executive summary to a

fictional CEO, Business Manager, and Network Consultant.

TDC 379 - Fundamentals of Network Security January 2010 - March 2010

. Designed and implemented Firewall and VPN device policies on Cisco 501

PIX firewalls.

. Wrote firewall rules to match policies and security advisory

summaries.

associations

Institute of Electrical and Electronic Engineers (IEEE) September 2008 -

Present

Depaul University Security Daemons September 2009 - June 2010

honors

DePaul University Presidential Scholarship Recipient September 2006 - June

2010

Zeolites Scholarship Recipient September 2006 - June 2010

technical skills

. Languages: HTML, CSS, Python, Java, C++, PL/SQL

. Applications: Windows Server 2003,Windows Server 2007, MS Outlook, MS

Office, Lotus Notes 6.4-8.5, Norton Ghost 11.0, Symantec Suite Backup

12.0, SAP installations, Shopvue support, Trend Micro AV

. Operating Systems: Linux, Microsoft Windows XP/Vista/7

. Networking: Cisco Catalyst Switches 2900 series, Cisco Routers 2600

and 2800 series, Cisco PIXes

. Foreign Languages: Bulgarian - native fluency, German - advanced,

Russian - conversational

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