Customer Service Manager

Gerald Councilman

* ******

Irvine, Ca *****

949-***-****

**************@*****.***

_______________________________________________________________________

OBJECTIVE: Looking to grow with a reputable company where I can utilize my

skills while learning new ones. I'm an effective facilities professional

with extensive knowledge of commonly-used concepts and procedures within

both building and maintenance field. I have a proven track record of

providing job satisfaction.

EMPLOYMENT HISTORY:

APT Companies, Anaheim Hills, CA - Maintenance Technician 04/2011-

Present

Electrical, Plumbing, Dry-wall repairs, Painting, Apartment Turnovers.

Carpet cleaning, Install and repair Ceiling fans, Window blind

installation.

House Helpers of Orange County, CA - Self Employed 08/2007-

04/2011

Plumbing, electrical, painting, door locks, appliance installation,

fixtures/hardware, ceiling fans, acoustic ceiling removal,

shelving/storage, drywall/texture repair, window blinds, rain gutters, pest

control, child safety locks.

ResCom Services, Inc, Vista, CA - Building Engineer 02/2006

- 08/2007

Oversaw maintenance for 18 stories, twin tower, high rise luxury

condominiums.

. Collaborated with Security and Concierge personnel to ensure a safe

and positive living environment.

. Supervised janitorial staff.

. Evaluated vendors, develop partnerships and negotiated contracts to

promote good business relationships.

. Coordinated with vendors and sub trades on a daily basis regarding

scheduling.

. Oversaw maintenance of Cooling Towers, Heat Exchanger and Boilers.

. Interfaced with tenants and property management on building upkeep and

safety.

. Handled miscellaneous on-site building maintenance and repairs of

plumbing, electrical painting and heating ventilation and air

conditioning (HVAC).

. Prepared activity and status reports.

Off The Vine Cellars, Laguna Hills, CA - Warehouse Manager 02/2004

- 02/2006

Head Manager for entire operation of 25,000 sq. ft. wine storage facility

(2 buildings).

. Construction, remodeling, maintenance and repairs.

. Vendor sourcing and outside contractor negotiations.

. A/C equipment temperature control monitoring.

. Fire alarm and security camera system monitoring.

. Customer Service and Sales.

. Inventory control.

. Shipping / Receiving.

Quest Software, Inc., Irvine, CA - Facilities Supervisor 11/2000

- 02/2004

Coordinated and executed Tenant Improvements and Preventative Maintenance.

Handled all other Facilities assignments for Corporate Headquarters and 17

remote locations throughout the United States.

. Supervised Engineers; responsible for projects with strict deadlines.

. Maintaining a safe work environment and emphasizing cost control.

. Managed cubicle reconfigurations, space and floor planning.

. Facilitated safety meetings. Primary contact for Data Center

emergencies.

. Coordinated all vendor repairs and maintenance; Security systems,

A/C, Plumbing, Painting, Carpets, Flooring, Furniture, Equipment.

Ornamental Iron Works, Mesa, AZ - Business Partner 09/1999 -

11/2000

Part owner designing and producing custom wrought iron specializing in

security fire escapes, windows and doors.

. Advertised and marketed product / service.

. Met with customers to assess product needs, plans and negotiated

assignments.

. Designed and built custom work for specific applications.

. Delivered and installed finished product.

Quest Software, Inc., Irvine, CA - Shipping / Receiving 03/1999

- 09/1999

Duties include mail services for local and international locations.

. Coordinated with FedEx, UPS, and miscellaneous courier service

providers.

. Tracked PODs (Proof of Deliveries).

. Verified purchase orders, invoices and bill of ladings.

. Maintained logs of incoming and outgoing shipments.

. Inventory control of entire warehouse.

Skills and Awards:

Proficient in Microsoft Office, Windows XP, Windows Vista, Word, Excel and

Outlook.

I possess excellent customer service, great communication skills and high

sense of urgency.

. Recently Forklift Certified (OSHA 2010)

. Exceptional attendance records.

. Budget conscious negotiator, consistently implemented cost effective

contracts

. Quest Software, Inc. - High Achievement Honors (Awarded Hawaii

Vacation)

. Quest Software, Inc. - Repeatedly earned highest Customer Service

rating awards

. Multiple certificates for safety awareness (zero accidents / injuries)

References available upon request

Contact this candidate