Customer Service Assistant

Education

University of California, Davis

Bachelor of Science in Biology 09/06 - 03/09

San Jose City College, San Jose, CA 06/03 - 08/04

DeAnza College, Cupertino, CA 09/03 - 07/06

West Valley College, CA 01/05 - 12/05

Professional Experience

Office Assistant, Almaden Family Optometric Center, Almaden, CA 06/09 -

Present

. Pre-test patients for eye examinations and update patient history

forms

. Manage administrative duties such as faxing, ordering glasses and

preparing

prescription forms

. Assist patients in frame fitting and style selection process

. Vision Plan Service insurance billing

Office Assistant, Blackman and Guerrieri Optometrists, Davis, CA 05/08 -

01/09

. Responsible for pre-testing and post assistance of patients

. Compiled patient documents and charts for optometry examinations

. Made sales and ordered eyewear for patients

Research Assistant, UC Davis Human Memory Lab, Davis, CA 09/08 - 03/09

. Participated in a research study regarding subjective recollection in

humans

. Moderated experimental subjects through experiments

. Analyzed and drafted data for a quarter long research project

. Developed communication skills while working with subjects

. Worked independently and was able to follow directions accurately

Lab Assistant, Department of Biological Science, San Jose City College San

Jose, CA 02/06 - 09/06

. Aided in curriculum development for lower division biology courses

. Produced various buffers and solutions for lab preparation

. Maintained the general organization and sanitation of lab equipment

Sales Associate, Macy's, San Jose, CA 06/04 - 07/05

. Provided customer service in terms of opening accounts and gave

expertise

on store merchandise

. Managed inventory and floor displays

Research Assistant, UC Santa Cruz PISCO Marine Biology Lab, Santa Cruz, CA

06/04 - 09/04

. Researched muscle growth and fecundity in marine population in order

to

determine factors for population growth and decline along the coastal

areas of

California

. Collected and computed muscle growth and fecundity data

Community Service

Cardiovascular Unit Volunteer, Good Samaritan Hospital, San Jose, CA

10/09- Present

. Give comfort and emotional support to patients

. Act as liaison between medical staff and patient visitors

. Run errands to laboratory and other areas of the hospital as needed

. Transport patients to car for hospital discharge

. Prepare rooms for arriving patients on a continuous basis

Clinic Volunteer, MayView Community Health Center, Palo Alto, CA

10/09 - 10/10

. Collaborate with other volunteers on a cultural competency project to

help

focus on training providers gathering tools and resources to assess

interpretation skills of Spanish speaking medical assistants

. Perform data entry for chronic disease electronic registry

Volunteer, Habitat for Humanity, San Jose, CA 03/09 - Present

. Build homes with construction crew

. Help implement ideas when assembling parts of the homes

. Maintain construction site tools and area

Volunteer, Muslim American Society Youth Give, San Jose, CA 06/04 - 06/08

. Planted trees in local communities through City Trees

. Organized personal meal boxes to distribute to the homeless through

Second Harvest Food Bank

. Planned trips to serve local soup kitchens

. Cleaned up parks and beaches along the South Bay area

Patient Services Volunteer, Good Samaritan Hospital, San Jose, CA 07/05 -

07/06

. Admitted and dispatched patients from the hospital

. Delivered prescriptions, mail and flowers to patients

. Transported specimens to and from the lab

. Composed information packets for patients

Professional Organizations

Certified Eye Screener, Prevent Blindness America, Davis, CA 06/09 - 11/10

. Screen for signs of possible vision problems

. Conduct and interpreted the screening tests

. Fill out screening report form for each child

Youth Committee Coordinator, Muslim Student Association West Coast, San

Jose, CA 09/04 - 05/06

. Managed the development of a high school MSA constitution for high

school

students of the West Coast division

. Organized high school Muslim youth events for San Jose Bay Area

. Bridged the gap between local colleges and high schools by initiating

communication through projects

. Coordinated ticket sales for MSA West Conference in 2005

Activities & Awards

. Treasurer, Students for Peace and Justice, UC Davis 09/07 - 06/08

. Bronze Medal Community Service Award, Phi Theta Kappa, San Jose City

College 06/06

. Vice President, Phi Theta Kappa Honors Society, San Jose City College

09/05 - 06/06

. Secretary, Phi Theta Kappa Honors Society, San Jose City College

09/04-09/05

. Deans Honors List, San Jose City College 01/ 04

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