Customer Service Manager
Resume:
Desmond Christie
*******.********@*****.***
Des Plaines, IL 60016
[pic]
Education:
Present ITT Technical Institute Mount
Prospect
GPA: 3.83
Awarded for Highest Honors
Awarded for Perfect Attendance
Associate of Applied Science - Computer Network System
Methodist Technical Institute India
Electrical Service Technician
Professional Accomplishments:
. Microsoft Certified Professional, May 2007 (ID#: 5580348)
Skils:
. Installing and configuring Server 2003 and network protocols
. Setting up and configuring network printers
. Configuring group policy and local security policy
. Managing files, directories, and user accounts
. Setting up user accounts
. Implementing and managing Active Directory and DNS
. Administration of Shared Folders, Active Directory, Group Policy and
User Accounts
. Implementing, managing and troubleshooting hardware devices and
drivers
. Recovering from System Failure
. Router Configuration and troubleshooting
. Installing Red Hat Linux
. Operating Cisco Routers and LAN Switches
. Basic Router Configuration and Operation
. Basic Switches Configuration
. Monitoring and Troubleshooting remotely
. Skill in providing VoIP phone installation and troubleshooting
Work Experience:
Cablecom Installer
2009
. Installed roof mount with Motorola Canopy and Backhauls
. Configured canopy and backhauls with security like color code and
frequency
. Installed Polycom VOIP phone
. Performed punch downs, crimping cable cat5e., tested cabling using
toner
Ken's World of Video: Shift Manager
2008
. Ensured employees follow proper procedures
. Trained new employees
. Customer service
. Maintained cash register
. Resolved customer problems
. Assist manager with daily tasks
Hi - Tech Computers (India) Lead Technician
2005
. Assembled Computers
. Troubleshot, replaced, and repaired computer hardware
. Train and ensure employees follow proper procedures
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