Manager Customer Service
Resume:
DEBRA WORRELL
Marengo, Illinois 60152
CAREER SUMMARY
Responsible customer service professional with effective communication
skills. Prompt, dependable, conscientious and thorough. Works well
individually or as part of a team. Quick learner with ability to adapt to
rapidly changing situations and solve problems swiftly and effectively.
PROFESSIONAL EXPERIENCE
SAFETY-KLEEN, Elgin, IL 1985 - 2000
Premier international industrial services company with annual revenue of
$1.7 billion. Safety-Kleen collects, processes, recycles and disposes of
both hazardous and non-hazardous waste streams for over 400,000 customers.
Contract Administrator (1996-2000)
Responsible for review of purchase order/contracts issued for
services. Determined if purchase order/contract needed to be reviewed
by legal or insurance for language specifications.
. Processed bids/quotes to customers in a timely manner.
. Maintained constructive relationships with customers while
resolving often complex billing problems.
. Entered purchase orders into the on-line contracting system.
. Assisted customers both internally and externally in answering
questions and resolving problems with customer accounts.
. Issued credits as pertained to incorrect pricing.
. Reviewed daily suspensions to expedite billing to customers.
Branch Service Specialist (1990-1996)
Responsible for processing mail, typing, invoicing and general office
duties.
. Processed and distributed a large volume of mail and filed
correspondence when appropriate.
. Assisted manager with commission adjustments of field personnel.
. Answered calls from customers and field personnel.
. Prepared daily service batches, editing and balancing payments
collected.
Supervisor of Data Entry (1987-1990)
Responsible for supervision of twelve employees and for training new
employees.
. Provided support to staff making sure work was processed error free
and delivered on schedule.
. Compiled weekly keystroke reports and presented to manager for
review.
. Appointed qualified employee to train new operators.
CHICAGO EASTERN CORPORATION, Marengo, IL 1978 - 1982
Manufacturing company of grain bins.
Computer Operator/Assistant Manager (1980-1982)
Responsible for key punch on both cards and diskette, running daily
reports, sales orders, attendance recording, purchasing and accounts
payable.
. Operated computer and ran daily reports.
. Entered data into computer for sales, purchasing and accounts
payable.
EDUCATION
Dundee Community High School, Dundee, IL, Diploma, 1973
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